Eric Bowen
Waynesboro,VA
Summary
I, Eric Bowen am a great person in the service and sales position. I have been involved in Fire and EMS for almost 16 years, I have used a variety of tools in the fire service. I have also done several classes outside of the normal studies of Fire and EMS. While working in the automotive industry I have had great success at being able to sell the business I work for in obtaining more customers, honoring work if an issue comes up, treating customers fairly and equally, working with customers if payment arrangements are needed.
Overview
13
13
years of professional experience
Work History
Service Advisor
James River Equipment
11.2022 - Current
- Great customers as they bring in equipment for repairs
- Schedule customer pickup and deliveries
- Help parts department with looking up parts and finding parts for customers
- Educated customers on proper equipment maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Manager
SHANERS AUTO DBA CASHS GARAGE
07.2018 - 10.2022
- Great customers when bringing vehicles into shop
- Order parts for vehicles
- Keep inventory updated
- Handle writing repair orders and customer invoices
- Take payments on invoices
Officer
BLUE RIDGE REGIONAL JAIL AUTHORITY
09.2011 - 04.2018
- I worked housing units with as many as 80 inmates
- I worked any of the control rooms
- I transported inmates safely and properly
- I worked the main control room that controls the entire jail
- I handled myself professionally to the public and inmates
Education
CENTRAL VIRGINIA CRIMINAL JUSTICE ACADEMY -
12.2011
HIGH SCHOOL DIPOLMA -
01.2003
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Experience in first aid skills
Additionalinformation
Great communication skills when it comes to talking to people in person and over a landline., Was the senior officer on my shift and have had the opportunities to fill in for supervisors while they were off.
Personal Information
Authorized To Work: US
Timeline
Service Advisor
James River Equipment
11.2022 - Current
Service Manager
SHANERS AUTO DBA CASHS GARAGE
07.2018 - 10.2022
Officer
BLUE RIDGE REGIONAL JAIL AUTHORITY
09.2011 - 04.2018
HIGH SCHOOL DIPOLMA -
CENTRAL VIRGINIA CRIMINAL JUSTICE ACADEMY -
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