Summary
Overview
Work History
Education
Skills
Timeline
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Eric Braden

Kansas City,KS

Summary

Dependable parts sales professional with team player mentality and focus on maximizing revenue and customer satisfaction. Seeks out opportunities to increase sales and promote customer loyalty. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Retail Parts Professional

Advance Auto Parts
North Kansas City, MO
03.2023 - Current
  • Performed daily opening and closing procedures according to company guidelines.
  • Assisted with training new staff members on retail operations processes.
  • Greeted customers and provided excellent customer service.
  • Answered incoming calls from customers promptly and professionally.
  • Adhered to established policies and procedures regarding cash handling processes.
  • Processed customer orders, returns, and exchanges efficiently.
  • Assisted in the selection of parts for customers based on their vehicle type and needs.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Operated point of sales and parts lookup computer systems.

Commercial Parts Professional

Advanced Auto Parts
North Kansas City, MO
11.2021 - 03.2023
  • Developed relationships with vendors to ensure competitive pricing for parts purchases.
  • Ensured orders were placed in a timely manner to meet customer needs.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
  • Used POS systems to receive payment or obtain credit authorization.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Collaborated with other members of sales team to reach targets.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.

Delivery Driver

Advance Auto Parts
North Kansas City, MO
06.2020 - 11.2021
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.

Expediter

Laser Apparel, LLC
Grandview, MO
03.2016 - 03.2020
  • Managed daily operations related to expediting process, such as tracking shipments, creating reports.
  • Collaborated with other departments to ensure that customer requirements are met in a timely fashion.
  • Worked closely with logistics teams throughout the supply chain process from ordering through delivery.
  • Expedited, routed, and dispatched materials and parts according to production schedules and commitments, generated schedule progress reports and tracked completed orders.
  • Maintained up-to-date records related to all expedited activities in an organized database.

Education

HVAC Installation And Repair

Wichita Technical Institute
Topeka
05-2014

High School Diploma -

Topeka Christian Academy
Topeka, KS
05-1982

Skills

  • Negotiation Abilities
  • Store Maintenance
  • Returns Processing
  • Reviewing Deliveries
  • Customer Service
  • Team Collaboration
  • Ordering Parts

Timeline

Retail Parts Professional

Advance Auto Parts
03.2023 - Current

Commercial Parts Professional

Advanced Auto Parts
11.2021 - 03.2023

Delivery Driver

Advance Auto Parts
06.2020 - 11.2021

Expediter

Laser Apparel, LLC
03.2016 - 03.2020

HVAC Installation And Repair

Wichita Technical Institute

High School Diploma -

Topeka Christian Academy

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Eric Braden