Eric Calixtro
Billing Specialist at Charter Communications
El Paso,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Billing Specialist
Charter Communications, Spectrum
El Paso, Texas
05.2024 - Current
- Resolved billing inquiries to maintain accurate customer account management.
- Reviewed invoices for discrepancies and addressed issues promptly.
- Collaborated with cross-functional teams to enhance billing processes.
- Responded to customer inquiries regarding billing, payments, account status, and savings plans.
- Investigated billing errors and processed refunds when necessary.
Fulfillment Associate
Lowes Home Improvment
El Paso, Texas
05.2021 - 04.2024
- Assisted customers in locating products and promptly addressing inquiries.
- Collaborated with team members to enhance fulfillment operations.
- Prepared customer orders for pickup and delivery, ensuring accuracy in packaging, and overall satisfaction.
- Operated handheld scanners to monitor merchandise through fulfillment processes.
- Filled orders according to established standards using standard picking systems.
Customer Service Representative
AutoZone
El Paso, Texas
09.2020 - 02.2021
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Processed orders while managing customer accounts to ensure efficiency.
- Educated customers on products and services, improving product understanding.
- Provided accurate information regarding products and services to facilitate informed decisions.
- Determined service needs through probing questions and input information accurately into electronic systems.
Home Theater Sales Associate
Best Buy
El Paso, TX
10.2018 - 08.2020
- Guided customers in selecting home theater systems tailored to individual needs.
- Demonstrated features and functionalities of diverse home entertainment devices.
- Provided technical support for installation and setup of audio-visual equipment.
- Maintained up-to-date knowledge of technology trends in home theater products.
- Collaborated with team members to cultivate an engaging store environment.
- Resolved customer inquiries and issues with efficiency and professionalism.
- Initiated engaging conversations with customers using effective interpersonal skills.
Education
Associate of Arts - Computer Science
12-2026
Associate of Arts - Computer Science
12-2024
Skills
- Customer service and support
- Technical support and troubleshooting
- Billing processes and software
- Effective communication skills
- Information technology expertise
- Research and analysis
- Customer engagement strategies
- Client relationship management
- Problem-solving techniques
Accomplishments
- Promoted from Representative I to Representative III within just 1 year and 3 months—the fastest possible progression—by consistently exceeding performance goals, earning promotion incentives, and taking on advanced responsibilities within a fast paced business.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Billing Specialist - Charter Communications, Spectrum
05.2024 - Current
Fulfillment Associate - Lowes Home Improvment
05.2021 - 04.2024
Customer Service Representative - AutoZone
09.2020 - 02.2021
Home Theater Sales Associate - Best Buy
10.2018 - 08.2020
The University of Texas At El Paso - Associate of Arts, Computer Science
El Paso Community College - Associate of Arts, Computer Science
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