Eric Charles
Lyman,SC
Summary
Detail-oriented Grocery Manager with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Proven success in hard turnarounds of underperforming locations.
Overview
18
18
years of professional experience
Work History
Grocery Manager
Publix Supermarkets
08.2007 - Current
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Cashier
Ingles Supermarket
09.2005 - 07.2007
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Experimental Psychology
University of South Carolina Upstate
Spartanburg, SC12.2022
Skills
- Expense Tracking
- Issue and Conflict Resolution
- Special Promotions Planning
- Safety Monitoring
- Store Activity Coordination
- Complaint Handling
- Performance Monitoring and Evaluation
- Compliance Requirements
- Inventory Tracking and Management
- Management Training
Timeline
Grocery Manager
Publix Supermarkets
08.2007 - Current
Cashier
Ingles Supermarket
09.2005 - 07.2007
Bachelor of Science - Experimental Psychology
University of South Carolina Upstate
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