ERIC DALE

• Established vendor relationships to ensure timely delivery of materials.
• Led multiple process improvement initiatives resulting in reduced cycle times and contributing to increased profitability.
• Collaborated with Sales teams to develop strategies for improving overall business performance.
• Built strong facility and corporate partnerships in small, medium and large data center markets.
• Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
• Ensured regulatory compliance by staying up-to-date on industry standards and consistently updating company policies accordingly.
• Delivered excellent customer service experiences through regular feedback collection, analysis, and action planning based on client needs.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Developed strategic plans for the district to achieve short-term and long-term corporate goals.
• Enhanced employee productivity by providing training, guidance, and performance evaluations.
• Identified business development opportunities resulting in revenue growth for the district.
• Ensured adherence to company policies, industry regulations, and legal requirements within the district.
• Devised and executed training plans for new and existing staff to support competency and compliance.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Led team of up to 22 service technicians in power and cooling field activities.
• Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
• Managed a team of technicians, providing support and guidance for professional development across four states and Guam.
• Increased team productivity with effective scheduling and resource allocation.
• Reduced time to complete service calls and expertly retained key customers.
• Enhanced customer satisfaction by promptly addressing and resolving service issues.

• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
• Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.

-Stationed on USS Abraham Lincoln (CVN-72), nuclear aircraft carrier.

- Obtained over 4,000 logged hours for electrical wiring and installation. (Electrician qualified)

- Surface warfare qualifications

- Passed Electricians Mate E-5 rate exam.

- Honorable Discharge June 2000