Eric Desveaux
Army & Air Force Exchange Service
Midlothian,VA
1
Certification
14
years of professional experience
Results-driven leader with expertise in driving operational improvements and strategic growth across diverse industries. Skilled in fostering team collaboration and optimizing processes to navigate complex challenges. Strong decision-making and communication abilities enhance workplace culture and employee engagement, while targeted training initiatives boost team performance and customer relations.
Work History
General Manager (Fort Lee Exchange)
5 Years 6 Months- Direct oversight of all businesses on Fort Lee, Fort Pickett and surrounding area as the Primary Management Official for the whole Fort Lee Exchange. Operations include 9 retail outlets, 11 name brand fast-food restaurants, and concession contracts generating all combined generating $93 million in top line sales and 13 million in earnings annually.
- Provide direct supervision to 24 managers, with a total of 242 assigned team members.
- Direct supervision of a group of store managers within a geographic region to maintain optimum efficiency and economy of operations based on goals set by region leadership. Report to Regional VP.
- Ensured compliance with company policies and government regulations, mitigating risks of fines, lawsuits, and negative customer impressions.
- Developed sales and service strategies that drove revenue growth and improved customer retention.
- Streamlined operational performance by implementing effective business strategies, systems, and procedures.
- Formed and sustained strategic relationships with customers, commanders, and the community.
- Provided leadership, insight and mentoring to management team to supply knowledge of various company programs, while inspiring growth and opportunities for further advancement.
Department Store Manager (Large Format)
4 Years 5 Months- Direct oversight for all operations of a large department store (PX) generating $53 million in topline sales, to include financial, sales promotion, personnel, inventory management and training responsibilities. Reported to Exchange General Manager.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Monitored employee performance, identifying gaps and implementing corrective actions to enhance team effectiveness.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Identified operational issues and implemented process improvements to enhance workplace safety.
- Reviewed customer feedback to implement operational improvements, enhancing overall customer satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed merchandising benchmarks across the store to ensure consistency and quality. to maintain operational excellence.
- Managed inventory levels, optimizing stock placement for enhanced customer accessibility.
General Manager (Carlisle Barracks Exchange)
1 Year 7 Months- Led a team of 9 store managers across a geographic region to achieve operational efficiency aligned with regional leadership goals, reporting directly to Regional VP.
- Oversaw the daily operations of the Exchange. Interacted with Retail, Food, Services, Human Resources, and Loss Prevention personnel to ensure execution of programs.
- Managed financial analysis, budgeting, and business planning activities. Monitored staff performance to ensure goals and targets were met.
- Managed daily operations of the Exchange, collaborating with Retail, Food, Services, Human Resources, and Loss Prevention to ensure effective program execution.
- Facilitated communication with military command elements to address operational concerns. which included Command Meetings (Town Halls, Weekly, Staff Meetings), Real Property, Master Planning, and Protocol.
- Coached and mentored managers and associates, fostering their development for future leadership roles.
- Developed training programs to improve team performance and ensure adherence to organizational standards
Department Store Manager
2 Years 6 Months- Oversaw the operations of a department store (PX) generating $22 million in topline sales to include financial, sales promotion, personnel, inventory management and training responsibilities. Reported to Exchange General Manager.
- Managed team of employees to enhance store operations and ensure customer satisfaction. to ensure proper operation of store and customer satisfaction.
- Establish goals to maximize sales, productivity, and minimize inventory costs.
- Mentored staff to support career growth and enhance team capabilities.
- Implemented promotional activities to increase product visibility and enhance customer engagement..
Education
Bachelor of Science - Business Management
Bachelor of Science - Business Management
Skills
Profit and loss management
Strategic business development
Effective leadership and team building
Change process facilitation
Effective conflict resolution
Clear communication skills
Customer service management
Strategic succession planning
Strong relationship-building abilities
Evaluating employee performance
Process optimization
Goal-oriented planning
Employee coaching and development
Fostering collaborative relationships
Certification
- CRM National Professional Certification Retail Management, National Retail Federation - 2011
- Certified Executive Leadership General Manager, Army & Air Force Exchange Service - 2017
Timeline
General Manager (Fort Lee Exchange)
Army & Air Force Exchange Service
09.2017 - 03.2023Read More
Department Store Manager (Large Format)
Army & Air Force Exchange Service
03.2013 - 08.2017Read More
General Manager (Carlisle Barracks Exchange)
Army & Air Force Exchange Service
08.2011 - 03.2013Read More
Department Store Manager
Army & Air Force Exchange Service
02.2009 - 08.2011Read More
Penn Foster College
Bachelor of Science from Business Management
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University of Maryland European Campus
Bachelor of Science from Business Management
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