Field Service Engineer with extensive experience supporting medical equipment, industrial robotics, and chemical monitoring technologies across high-demand environments. Highly skilled in system installation, preventative maintenance, instrumentation calibration, troubleshooting, and process optimization for automation systems, Delta/SCARA robots, and industrial chemical analysis equipment. Leverages strong technical insight to quickly identify root causes, enhance system reliability, and support continuous improvement initiatives. Committed to delivering top-tier customer service, reducing operational downtime, and strengthening long-term client relationships.
Hi, I’m
ERIC DIETRICH
Bluffton,USA
Summary
Overview
9
years of professional experience
Work History
Veolia
Field Service Engineer
05.2025 - Current
Job overview
- Diagnosed and resolved equipment malfunctions in industrial water treatment systems.
- Conducted routine preventative maintenance on complex machinery to enhance operational reliability.
- Collaborated with cross-functional teams to implement process improvements for service delivery efficiency.
- Managed customer relationships by providing technical support and ensuring satisfaction with service solutions.
Multi-Fill
Field Service Engineer
06.2023 - 03.2025
Job overview
- Diagnosed or repaired delta and scara robots at customer sites following all USDA and industry standards
- Coordinated schedules with clients to minimize downtime during installations or repairs
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
B Braun Medical
Field Service Technician
08.2019 - 06.2023
Job overview
- Evaluated data and conducted ROI analyses to measure success of programs and project.
- Install, troubleshoot, calibrate and repair hemodialysis medical devices in compliance with CRF part 820
- Respond to service requests for installation of reverse osmosis used for hemodialysis
- Diagnosed and repaired medical equipment to ensure optimal functionality.
Specialized Construction
Cell Tower Technician
03.2017 - 08.2019
Job overview
- Developed and executed instillation plans with customers to optimize space and efficiency
- Installed and repaired communications towers requiring the ability to climb 1000+ feet
- Improved the performance of television, radio and wireless communication services
- Installed power supplies, ground, fiber, Cat5e and/or coaxial cable
Skills
- Preventive Maintenance
- Robotic Assembly
- Pneumatic Systems
- Robotics Troubleshooting
- Customer Service
- Industrial Automation
- Team Collaboration
- Effective Communication
- Remote support
- Troubleshooting and repair
- Equipment installation
- Software installation
Timeline
Field Service Engineer
Veolia
05.2025 - Current
Field Service Engineer
Multi-Fill
06.2023 - 03.2025
Field Service Technician
B Braun Medical
08.2019 - 06.2023
Cell Tower Technician
Specialized Construction
03.2017 - 08.2019