
Dynamic and highly reliable professional with extensive experience in customer service and event coordination at Kimptons River Place Hotel. Proven ability to multitask effectively while delivering exceptional service. Skilled in property valuation as a Real Estate Appraiser, utilizing advanced software to ensure accurate assessments. A dedicated team player committed to enhancing client satisfaction.
* Executed beverage preparation and service tasks to ensure timely and quality customer satisfaction in a dynamic atmosphere.
* Learned and maintained knowledge of drink recipes and menu offerings.
* Delivered exceptional customer service by actively engaging with patrons and resolving inquiries.
* Provided excellent customer service by engaging with patrons and addressing inquiries.
* Maintained cleanliness and organization of bar area for optimal workflow.
* Implemented systematic breakdown and sorting of pallets to maximize storage capacity and organization.
* Collaborated with team members to systematically count and verify inventory on a monthly basis.
* Implemented systematic checks for product rotation, minimizing waste and enhancing customer satisfaction.
* Coordinated all aspects of event setup and breakdown, adhering to established BEO requirements.
* Engaged with kitchen team to streamline service processes, ensuring prompt delivery during events.
* Collaborated with host to define and achieve project expectations.
* Managed various tasks required of bartenders and servers, ensuring efficient service delivery.
* Delivered exceptional customer service, ensuring a positive dining experience for guests.
* Managed multiple tables efficiently during peak hours, maintaining high service standards.
* Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
* Trained new servers on menu items, service protocols, and company policies.