Eric Dommert
Baytown
Summary
Dedicated service manager with a proven track record in enhancing service delivery and customer satisfaction through effective team leadership and conflict resolution.
Proactive leader known for problem-solving and conflict resolution. Demonstrated ability to mentor teams and streamline operations to achieve higher efficiency and customer satisfaction. Ready to contribute to organizational success through enhanced service management.
Overview
24
24
years of professional experience
Work History
Service Manager
Baytown Powersports
Baytown, TX
08.2017 - Current
- Oversaw daily operations to enhance service delivery and customer satisfaction.
- Trained and mentored staff in best practices for service management.
- Implemented process improvements, resulting in streamlined workflows and increased efficiency.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
Parts Specialist
Genes Powersports Country
Baytown, TX
10.2013 - 02.2017
- Managed inventory levels for parts, ensuring timely availability and optimal stock management.
- Collaborated with vendors to source high-quality components, enhancing product offerings and customer satisfaction.
- Assisted customers in identifying parts, providing expert knowledge to ensure accurate selections and solutions.
- Streamlined order processing procedures, reducing lead times and improving overall efficiency within the team.
- Issued parts to technicians to complete customers' repairs.
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
Fire Truck Maintenance
United States Air Force
Hurlburt Field, FL
10.2003 - 10.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Maintained fleet vehicles ranging from Fire Trucks down to all wheeled vehicles. Deployed and stateside assets of $96 billion in inventory.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Instrument and Electrical Helper
KBR
Houston, TX
05.2002 - 12.2002
- Assisted in installation and maintenance of electrical systems, ensuring adherence to safety protocols.
- Collaborated with senior electricians to troubleshoot and resolve electrical issues efficiently.
- Operated various hand and power tools for electrical installations, enhancing workflow efficiency.
- Supported the assembly of electrical equipment, contributing to project timelines and quality standards.
- Demolished old I&E pipe and holders to complete the Hercules Project in Baytown, Tx
Education
High School Diploma -
Baytown Christian Academy
Baytown, TxSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Conflict resolution
- Quality assurance
- Outgoing and energetic
- Service scheduling
- Customer service
Timeline
Service Manager
Baytown Powersports
08.2017 - Current
Parts Specialist
Genes Powersports Country
10.2013 - 02.2017
Fire Truck Maintenance
United States Air Force
10.2003 - 10.2013
Instrument and Electrical Helper
KBR
05.2002 - 12.2002
High School Diploma -
Baytown Christian Academy