Eric Duckett
The Woodlands,TX
Summary
Hardworking and knowledgeable People Leader bringing dedication, knowledge, and leadership abilities needed for successful management and long-term improvements. Reviews teams and strategies continuously to optimize approaches and enhance results. Devoted to streamlining processes and maximizing customer loyalty for increased profitability.
Overview
13
13
years of professional experience
Work History
Enrollment Counselor
Capella University
Minneapolis, MN
07.2022 - Current
- Manage learner data and communication via multiple software applications
- Engage in cross-functional collaboration amongst leadership to collaborate on new improvements and ideas
- Consistently adapting to change and growth to promote learner and employee experiences
- Successfully manage multiple workflows to support learners in a reliable and timely manner
- Ensure compliance with all applicable regulations governing student admissions processes.
- Serving as a Subject Manger Expert for Canvas Launch, AA/ES for ARO Content
- Balancing a mentorship role for new hires with maintaining consistency in one's core responsibilities
Store Manager
Rent-A-Center
Cleveland , OH
02.2021 - 07.2022
- Coordinated employee schedules and assigned tasks to ensure coverage requirements were met and store standards upheld.
- Set clear performance expectations for employees and implemented improvement plans as needed to help each reach targets.
- Conducted training and development for all employees to ensure adherence to rental and leasing regulations in accordance with state laws.
- Utilized daily, weekly, and monthly reports to pinpoint opportunities for improving store performance through the revision of systems, processes, training programs, and staff management.
- Developed employees on strategies to connect with customers, build trust, and independently handle routine concerns.
Territory Manager
Preferred Leas
Cleveland, OH
02.2018 - 02.2021
- Developed, monitored, and facilitated sales training for small to medium-size teams.
- Managed various administrative responsibilities, including termination, hiring, employee scheduling, and payroll.
- Lead recruitments efforts at a multi-unit level; averaging 20+ locations
- Resolved customer complaints regarding sales and service. Oversaw regional and local sales managers and staffs.
- Projected sales and identified less profitable areas by closely monitoring daily/weekly/monthly reports
- Increased territory revenue with tactical approaches expertly leveraging market, competitor, and consumer data.
- Met and frequently exceeded sales targets for assigned geographical territory through effective use of team resources and good planning abilities.
- Increased business volume with existing accounts by building relationships with host store management teams
- Increased profits year-over-year by more than 20% for 3 consecutive years
Sales Manager
AcceptanceNOW
Pittsburgh, PA
11.2011 - 01.2018
- Implemented comprehensive sales plan to meet overall business objectives in sales, account management and host store business.
- Prospected for new leads to successfully drive new sales.
- Trained the sales team to connect with customers and foster long-term, productive relationships.
- Consistently met and exceeded company targets in sales, revenue and profit.
- Recognized three times for achieving the highest annual profit growth within the district.
Education
Associate of Applied Science - Physical Therapy Assistance
Keiser University
Lakeland, FLSkills
- Staff management
- Performance evaluations
- Team building and leadership
- Revenue generation
- Consumer growth
- Training and development
- Recruitment and Retention
- Microsoft Suite
Timeline
Enrollment Counselor
Capella University
07.2022 - Current
Store Manager
Rent-A-Center
02.2021 - 07.2022
Territory Manager
Preferred Leas
02.2018 - 02.2021
Sales Manager
AcceptanceNOW
11.2011 - 01.2018
Associate of Applied Science - Physical Therapy Assistance
Keiser University
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