Eric Elgayar
Ashburn,VA
Summary
Software specialist with over 4 years experience supporting web and mobile applications. Involved with all stages of the development cycle for dynamic customer projects.
Overview
5
5
years of professional experience
Work History
Application Support Specialist
SkyRun Vacation Rentals
03.2023 - Current
- Manage support request through Fresh Service helpdesk ticketing system and provide support solutions.
- Create custom webpage content using Joomla modules and templates.
- Debug user reported errors and bugs. Write Jira tickets with technical information and end user success criteria for development team.
- Manage Google Workspace admin console for headquarters and franchise locations.
- Manage and administer SkyRun property management software user accounts.
- Manage and administer company VoIP phone system.
- Work with SkyRun development staff to design, document and develop software enhancements.
- Perform routine system maintenance and updates.
- Work with vendors and development team to integrate SOAP/XML and REST/JSON APIs with internal software to optimize performance.
- Provide Tier 1/2/3 Support for internal employees and front end users.
- Create custom SQL reports using data in CSV format.
Software Support Specialist
DataVoice Int
07.2019 - 03.2023
- Provide Tier 1/2/3 support for web, mobile, and desktop services via email, phone, and web
- Manage Team Support and Jira work queues to ensure resolution of customer inquires
- Monitor client infrastructure through Icinga and trouble shoot all Sysmon alerts (Linux and Window Servers)
- Provide after hours support for critical services
- Work directly with clients regarding feature requests and implementation
- Debug and trouble shoot user reported issues
- Maintain Apple PEM certs for all customers and monitor Push Notification Services
- Facilitate customer site change from HTTP to HTTPS protocols
- Build and monitor services to backup data from production servers using FTP protocols
- Build production servers using customer allocated resources to meet software technical requirements
- Work directly with development to optimize software for client use
- Address performance issue and implement recovery procedures
- Work directly with vendors to trouble shoot SOAP/XML and REST/JSON API integrations
Education
Associate of Science - Computer Science Software Engineer
Collin County Community College
Frisco, TX2022
Associate of Arts - Business Management
Frederick Community College
Frederick, MD2014
Skills
- HTML
- CSS
- JavaScript
- Postgresql
- Linux Ubuntu
- Windows Server
- Node
- MongoDB
- Express
- React
- Google Admin
- Joomla
- Bootstrap
- MySQL
- phpMyAdmin
- SOAP/REST APIs
Timeline
Application Support Specialist
SkyRun Vacation Rentals
03.2023 - Current
Software Support Specialist
DataVoice Int
07.2019 - 03.2023
Associate of Science - Computer Science Software Engineer
Collin County Community College
Associate of Arts - Business Management
Frederick Community College
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