Summary
Overview
Work History
Education
Skills
Timeline
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Eric Felicetti

Redondo Beach,CA

Summary

Proven hospitality professional with a track record of enhancing guest experiences by providing exceptional customer service and strong work ethic. Expert in high-volume dining and sales techniques, efficient multitasking, and relationship building. Motivated by growth in sales, food & beverage, and hospitality in general. Enthusiastic and reliable professional who Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience

Work History

Server

North Italia
07.2016 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to detail & guest needs.
  • Cultivated warm relationships with regular guests.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Banquet and Restaurant Server

Nicks Manhattan Beach
04.2016 - 07.2016
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Help coordinate and serve high volume banquet parties.
  • Gained valuable experience in various front-of-house roles, including host, runner, and expediter positions,.

Bartender

Gladstone Tavern
01.2015 - 01.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

Bachelor of Arts - Marketing

West Virginia University
Morgantown, WV
12.2013

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Memory retention
  • Guest Engagement
  • Hospitality service expertise
  • High-volume dining
  • High level sales practices
  • Sales Techniques

Timeline

Server

North Italia
07.2016 - Current

Banquet and Restaurant Server

Nicks Manhattan Beach
04.2016 - 07.2016

Bartender

Gladstone Tavern
01.2015 - 01.2016

Bachelor of Arts - Marketing

West Virginia University

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Eric Felicetti