Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Eric Feng

Summary

Proactive and passionate professional recognized for effective problem-solving and communication skills. Reliable and adaptable, quick to learn and apply new skills. Committed to leveraging strengths to gain valuable experience in the aircraft dispatching field while continuously seeking opportunities for growth and improvement. Focused on optimizing planning processes and ensuring safety, all while aligning with company objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Airline Cargo Operations Officer

EVA Airways
07.2023 - Current
  • Responsible for freight preparation to keep regulations and client requirements satisfied.
  • Lead operational improvements and coordinate regular process evaluations and suggest areas for optimization.
  • Collaborated with flight crews to establish effective communication channels and address any in-flight concerns.
  • Participated in ongoing training programs to stay current on industry regulations and best practices.
  • Streamlined load planning processes for optimized aircraft utilization and reduced downtime.
  • Maintained operational compliance with aviation safety regulations and good practices.

Product Marketing Manager

Levolor
12.2018 - 04.2021
  • Researched and managed the full life cycle of several high-impact marketing efforts from conception to evaluation. Details include:
  • Designing and conducting in-field surveys and interviews, collecting qualitative and quantitative data
  • Analyzing and summarizing findings in order to drive product improvements and related revenue increases
  • Collaborating cross-functionally with QA and R&D teams to develop high-quality, regulatory-compliant products

Senior Product Manager

Toto USA
09.2014 - 12.2018
  • Conducted market research to inform product specifications, and managed the development timeline
  • Collected research data, designed and held focus groups, and reported on trends and customer needs

Procurement Manager

Hypertools Co., LTD
10.2010 - 06.2013
  • Managed marketing and operations initiatives for half of the product line, including forecasting and research
  • Conducted quality control evaluation, and tested new samples for product lineup expansion
  • Identified Japanese consumer demand and served as Voice of Customer in design meetings with product engineers
  • Collaborated with suppliers to ensure timely and quality product flow, while forecasting market trends

Education

Aircraft Dispatcher Certification Course - Aircraft Dispatcher

ATL Aircraft Dispatcher Academy
Atlanta, GA
08-2025

Bachelor of Arts - Psychology

North Carolina State University
Raleigh
01.2007

Study Abroad - Japanese Studies

Princeton University
Kanazawa, Japan
01.2006

Skills

  • Issue resolution
  • Flight safety
  • Claim de-escalation
  • Task prioritization and coordination
  • Irregularity Handling
  • Regulatory compliance
  • Flight Coordination
  • Problem-solving
  • Collaboration
  • Professionalism
  • Effective communication
  • Adaptability and flexibility

Certification

  • FAA - Aircraft Dispatcher License
  • IATA - Dangerous Goods Certification

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Professional Working

Timeline

Airline Cargo Operations Officer

EVA Airways
07.2023 - Current

Product Marketing Manager

Levolor
12.2018 - 04.2021

Senior Product Manager

Toto USA
09.2014 - 12.2018

Procurement Manager

Hypertools Co., LTD
10.2010 - 06.2013

Aircraft Dispatcher Certification Course - Aircraft Dispatcher

ATL Aircraft Dispatcher Academy

Bachelor of Arts - Psychology

North Carolina State University

Study Abroad - Japanese Studies

Princeton University

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Eric Feng