Dajah Escobedo
Frederick,CO
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Airline Customer Service Supervisor
Menzies Aviation
Denver, CO
02.2024 - Current
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Computed balances, totals or commissions to support accounting team.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Maintained accurate records of customer interactions for future reference.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Waitress
Dukes
Humble, TX
07.2023 - 02.2024
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers
Manufacturing Technician
JM Smucker's
Longmont, CO
11.2022 - 06.2023
- Trained new employees on machine operation, safety procedures and work instructions
- Operated production equipment using current work instructions and station manuals
- Ensured compliance with company policies, procedures and regulations pertaining to safety, quality control and environmental protection
Barista
Ziggis Coffee
Frederick, CO
01.2020 - 10.2022
- Operated cash registers and handled cash and card transactions
- Assisted opening and closing tasks such as cleaning cafe areas and setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Presented and explained drink menu, answering questions to educate customers
Chiropractic Assistant
Firestone Chiropractic
Frederick, CO
06.2019 - 03.2021
- Managed office duties such as filing, data entry, answering phones and scheduling appointments
- Demonstrated strong interpersonal communication skills while interacting with patients, staff and doctors
- Developed excellent organizational and time management skills in order to effectively manage patient records and appointments
Education
High School Diploma -
Mead High School
Longmont, CO05-2020
Skills
- Health and safety
- Safety operation production
- OSHA compliance
- Training development
- Schedule coordination
- Conflict resolution
- Issue resolution
- Team management
- Leading team meetings
- Goal setting
- Team leadership
- Account authorizations
- Employee schedule management
- Call center management
- Strong communication
Timeline
Airline Customer Service Supervisor
Menzies Aviation
02.2024 - Current
Waitress
Dukes
07.2023 - 02.2024
Manufacturing Technician
JM Smucker's
11.2022 - 06.2023
Barista
Ziggis Coffee
01.2020 - 10.2022
Chiropractic Assistant
Firestone Chiropractic
06.2019 - 03.2021
High School Diploma -
Mead High School
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