Fabian Garcia
Customer Services Supervisor
Houston,TX
Summary
Dedicated and detail-oriented professional with a diverse background in business management, logistics, and customer services. Seeking to leverage my skills and experience to excel in a customer service role.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Airline Customer Service Supervisor
Unifi
01.2024 - Current
- Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Supports the Manager in meeting operational performance targets and monitoring the station operation budget
- Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
- Reviews and standardizes procedures to improve efficiency within the operation
- Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
- Investigates and resolves customer service issues as well as operation issues
- Participates on operational conference calls, station audits and prepares various reports
- Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
- Maintains records such as time and attendance, personnel files and performance
- Will provide guidance to the team on performance issues as well as coach and counsel employees.
Unit Secretary
HCA Healthcare
05.2023 - 01.2024
- Competent and concise documentation on patient, unit, and hospital records
- Orderly maintenance of medical records with correct patient identification
- Review of medical records for pending physician orders
- Support in patient transfer processes and equipment availability
- Participation in unit-based continuous quality improvement activities
- Ongoing education and compliance with job-related requirements
- Management of unit supplies based on established par levels
- Prompt and courteous response to telephone and call lights
- Maintenance of competency in Unit Secretary skills
- Clear and respectful communication with patients, families, healthcare providers
- Adherence to HCA Code of Conduct and Ethics and Compliance Program
- Focus on exceptional customer service.
Field Operations Assistant
VIP Pet Care
03.2019 - 10.2022
- Operations management, with a focus on administrative facilities, inventory control, and profitability analysis
- Data analysis and reporting, with the ability to analyze metrics and provide insights and recommendations
- Maintained accurate and up-to-date records of inventory and logistics data, utilizing computer software and management systems
- Collaborated with cross-functional teams, including operations, finance, and sales, to optimize coordination processes and improve overall efficiency
- Ensured high levels of customer service by addressing client inquiries and resolving issues promptly.
- Enhanced staff morale through fostering a positive work culture that encouraged collaboration across all levels of the organization.
- Enhanced team productivity by providing comprehensive training on safety protocols and equipment usage.
Operations Supervisor
Delta Global Services
02.2015 - 03.2019
- Supervised daily activities of workforce to ensure safe and efficient operation, while enforcing TSA, DOT, and local law enforcement regulations
- Coordinated with management and direct supervisors to communicate workforce needs and concerns, as well as enforce company policies and procedures
- Monitored work environment for safety and enforced safe work practices
- Managed employee schedules and conducted performance evaluations
- Trained new employees and provided ongoing training for current employees to improve performance and maintain compliance with regulations
- Responded to customer inquiries and resolved services-related issues to enhance customer satisfaction.
Education
A&P Technician Diploma -
MIAT College of Technology
Houston, TX 02.2020 - 05.2021
Bachelor of Science - Criminal Justice
Queensborough Community College of The City University of New York
Oakland Gardens, NY 05.2001 -
Skills
Bilingual & Fluent
Strong Organization
Scheduling
Detail-oriented approach
Administrative
Supervisory Management
Customer service
Fast Learner
Results Driven
Communication
Collaboration
Training and coaching
Timeline
Airline Customer Service Supervisor
Unifi
01.2024 - Current
Unit Secretary
HCA Healthcare
05.2023 - 01.2024
A&P Technician Diploma -
MIAT College of Technology
02.2020 - 05.2021
Field Operations Assistant
VIP Pet Care
03.2019 - 10.2022
Operations Supervisor
Delta Global Services
02.2015 - 03.2019
Bachelor of Science - Criminal Justice
Queensborough Community College of The City University of New York
05.2001 -
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