Hamad Al-Hamad
Dallas
Summary
Energetic and tech-savvy individual with penchant for problem-solving and collaborative spirit. Well-versed in programming languages and network fundamentals, offering practical skills in troubleshooting and software installation. Committed to leveraging these abilities to drive impactful results within dynamic team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Airline Customer Service Supervisor
Hallmark Aviation
12.2022 - Current
- Assist the Airline Account Manager in handling airline operational and administrative processes to ensure efficient operations
- Thrive under pressure, maintain composure, and deliver results in challenging situations
- Operate independently, displaying self-motivation, and work varied hours as needed
- VIP Host
- Developed training materials for improving service delivery and customer satisfaction.
- Motivated staff to achieve high levels of customer service excellence.
- Resolved escalated issues to maintain customer satisfaction.
Intern
Kour Consulting
06.2024 - 08.2024
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
- Enhanced system security with implementation of updated firewalls and encryption methods.
- Contributed to IT project planning sessions, offering insights that helped in shaping technology strategy and objectives.
Lead Volunteer
Perot Museum of Nature and Science
03.2023 - 04.2023
- Assist in fundraising activities to secure financial resources for educational programs and exhibit enhancements
- Maintain exhibits, ensuring optimal functionality and cleanliness creating a positive and enjoyable experience for visitors
- Serve as a knowledge ambassador for the museum providing educational guidance for visitors
Education
Bachelor of science - Information Systems
University of Texas At Arlington (UTA)
12.2026
Associate of Arts -
Tarrant County College
12-2023
Associate of Applied Science Degree - Cybersecurity
Tarrant County College
12-2022
Skills
- Tableau
- MySQL Database Management
- Network Configuration
- C
- Python
- Microsoft Azure
- Data Quality Management
- Cloud
- Python for basic scripting and automation
- Meetings set up and arrangements
- Hardware installation
- IT support experience
Professional Development
- Cyber Security Specialist, Tarrant County College
- Ethical Hacking, Tarrant County College
- Azure Fundamentals Certification, Microsoft
- Google Data Analytics Professional Certificate, Google on Coursera
- Encoder-Decoder Architecture, Google Cloud
- Centralized Load Control, Emirates Airlines & Fiji Airlines
Leadership Experience
Perot Museum of Nature and Science, Lead Volunteer, 03/23, Present, Assist in fundraising activities to secure financial resources for educational programs and exhibit enhancements., Maintain exhibits, ensuring optimal functionality and cleanliness creating a positive and enjoyable experience for visitors., Serve as a knowledge ambassador for the museum providing educational guidance for visitors.
Certification
- Cyber Security Specialist [Tarrant County College]
- Ethical Hacking [Tarrant County College]
- Azure Fundamentals [Microsoft]
- Google Data Analytics Professional Certificate [Google on Coursera]
- Encoder-Decoder Architecture [Google Cloud]
- Centralized load control [Emirates & Fiji Airlines]
Timeline
Intern
Kour Consulting
06.2024 - 08.2024
Lead Volunteer
Perot Museum of Nature and Science
03.2023 - 04.2023
Airline Customer Service Supervisor
Hallmark Aviation
12.2022 - Current
- Cyber Security Specialist [Tarrant County College]
- Ethical Hacking [Tarrant County College]
- Azure Fundamentals [Microsoft]
- Google Data Analytics Professional Certificate [Google on Coursera]
- Encoder-Decoder Architecture [Google Cloud]
- Centralized load control [Emirates & Fiji Airlines]
Bachelor of science - Information Systems
University of Texas At Arlington (UTA)
Associate of Arts -
Tarrant County College
Associate of Applied Science Degree - Cybersecurity
Tarrant County College
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