Eric Fennell
Eugene,Oregon
Summary
Accomplished Truck Dispatcher with a proven track record at Strait Temp, adept in freight rate negotiation and maintaining strong customer relations. Demonstrated ability to enhance service efficiency and compliance, leveraging skills in Microsoft Office and critical decision-making.
Overview
11
11
years of professional experience
Work History
Truck Dispatcher
Strait Temp
05.2020 - 11.2024
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
Winch Truck Operator. Assistant Manager
Bell Energy
09.2014 - 05.2020
- Communicated effectively with clients regarding project progress, addressing concerns promptly when needed.
- Maintained high levels of accuracy in record-keeping, ensuring proper documentation of work hours, mileage, and fuel consumption.
- Assisted in emergency situations as needed, utilizing problem-solving skills and expertise in winch truck operation.
- Maintained professional demeanor under pressure, efficiently managing multiple tasks simultaneously while prioritizing safety above all else.
- Demonstrated adaptability by quickly responding to changes in project requirements or schedules.
- Managed 6 to 15 drivers Daily, made sure they were on location on time and dealt with changes through the day.
Salt Water Hauler Truck Boss
FBS
08.2013 - 09.2014
- Optimized route planning for efficient delivery of salt water to disposal facilities.
- Safeguarded company assets, performing routine maintenance tasks on hauling equipment to prevent costly repairs or downtime.
- Assisted with training new hires on saltwater hauling procedures and best practices, fostering a team approach to operational success.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Strengthened relationships with clients and disposal facility personnel, providing excellent customer service during each transaction.
Education
Associate of Science - Electronic Engineering
ITT Technical Institute
Portland, ORSkills
- Strong Communication Skills
- Freight Rate Negotiation
- Stress Tolerance
- Effective Decision Making
- Customer Relations
- Critical Decision-Making
- Employee Management
- Regulatory Compliance Adherence
- Work order entry
- Equipment Needs Assessment
- Records Maintenance
- Service Coordination
- Microsoft Office
Timeline
Truck Dispatcher
Strait Temp
05.2020 - 11.2024
Winch Truck Operator. Assistant Manager
Bell Energy
09.2014 - 05.2020
Salt Water Hauler Truck Boss
FBS
08.2013 - 09.2014
Associate of Science - Electronic Engineering
ITT Technical Institute
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