ERIC FISCHESSER
Chehalis,Washington
Summary
Technical support professional with over 22 years of experience, including 13 years in the United States Marine Corps. Specialized in providing aircraft technical support and overseeing maintenance cycles for CH53E/A/D and RH53D aircraft models. Adept at ensuring quality assurance of maintenance efforts, property and personnel accountability, and training and managing personnel. Results-driven Quality Assurance Manager known for high productivity and efficient task completion. Specialize in process improvement, compliance management, and risk assessment to ensure product quality and customer satisfaction. Excel in leadership, communication, and problem-solving skills, directly contributing to team success and operational excellence.
Overview
38
38
years of professional experience
Work History
Quality Assurance Manager
Phoenix Protective Corporation
Seattle, WA
11.2023 - Current
- Developed and implemented quality assurance policies and procedures.
- Implemented corrective action plans to address identified issues
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
Supervisor
Phoenix Protective Corporation
Seattle, Washington
03.2022 - 11.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Security Officer
Securitas Corporation
Seattle, Washington
01.2019 - 03.2022
- Security Officer for the Sound Transit Link light rail.
- Currently, I am stationed at the very active Tukwila International Blvd Station in Tukwila, Washington.
- Responsible for the safety and security of all customers using King County Metro bus service and Link light rail.
- Daily duties include checking the security of all areas belonging to Sound Transit, managing customer relations, and disseminating information about changes to daily routes and route stoppage.
- De-escalating verbal and physical altercations within my purview.
- Assist bus drivers with difficult and unruly passengers, and enforce all Sound Transit policies and procedures.
- Assist in any situations that arise on the light rail trains.
- I am the point of contact for emergency responders and all contractors.
- Inspect all elevators and escalators for defects, and put them out of service if unsafe to operate. Notify the security operations center of any deficiencies.
- Patrol checkpoints hourly, doing foot patrol of facility to include train platforms, mezzanine, and ground floor levels, and parking lots.
- Submit incident reports on all necessary forms relating to unlawful activity on my watch.
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Warehouse manager
Propak Logistics
, Washington
01.2016 - 12.2018
- Warehouse manager responsible for all aspects of daily management of property and personnel
- Shipping and receiving, reporting inventory control maintaining forklift safety, operations and logistical support
Oreillys auto
, Washington
09.2014 - 12.2016
- Parts delivery service inventory receiving stocking
- Moved up to front counter sales and service while working on asst manager syllabus
- Pay was not commensurate with duties.
Coastal Canteen
Charleston, SC
12.2012 - 07.2014
- Responsible for timely delivery of products to multiple locations on a daily basis
- Performed stocking of multiple machines and pricing of items in food machines, stock Pepsi and coke products and report problem in machines after initial troubleshooting
- Worked average of 12 to 14 hrs daily and Saturday work
- Collected all monies on a weekly basis and inventoried all machines deemed as company assets
- Provide customer feedback and performed refunds for all accounts as needed
- Had daily direct contact with end user and maintained good working relationship with customers.
Logistics analyst
SAIC
Bridgewater, Va
07.2011 - 12.2012
- Performed logistics responsibilities for multi program contract, responsible for receiving and shipping of multi million dollar equipment
- Required shipping time sensitive equipment to Oconus locations in southeast Asia
- Deployed to Afghanistan in support of program requirements
- I was integral part of team that was responsible for pre deployment site set up
- We had to start from nothing and build a site for main body personnel to operate at a high level of operations
- This was an all inclusive detail and very labor intensive
Electronics Technician II
SAIC
Charleston, SC
09.2005 - 01.2011
- Electronics Technician II: (08/07-Present) Travelled to Japan and Hawaii to perform installs into multiple platforms overcoming many obstacles along the way
- Worked hand in hand with many FSR representatives both overseas and Conus sites in support of E fix and I fix efforts and as logistical support for FSR representatives in Iraq/Afghanistan
- Responsible for the integration of BFT platforms into com package of all authorized military vehicles to include full op-check upon installation completion
- Provide technical assistance with the control, set up, troubleshooting, and usage of the BFT system to include but not limited to, installing role name on hard drives, un-locking antennas for use, basic system operations to include proper start up and shut down procedures
- Responsible for the assembly of the required system to be installed on specific platforms as designated
- Supervise coordinate and manage a team of laborers to perform 140 installs into M1114 platform vehicles as well as 300 de-installs while deployed overseas for 14 months in a technical/logistics capacity
- Test and repair systems returned by customers to ensure maximum usage of gear
- I also provisioned antennas for designated area of operation, as well as imaging hard drives for usage in AO
- I traveled to Dahlgren Va
- To assist in the testing of jamming systems and their effect on the BFT system
- Recently managed a team of 6 installers in Camp Lejeune NC over a period of 2 months to perform install of 485 systems
- Responsibilities included but were not limited to the timely completion of the mission, the coordination of asset movement and stowage
- I was also responsible for the overall function testing and configuration of all systems
- Directed work load as needed to all personnel involved
- Ensure the proper install configuration guidelines were followed IAW applicable processes
- Perform day to day testing and upgrade of equipment as needed to allow for timely delivery of required systems
Logistics Specialist II
SAIC
Charleston, SC
09.2005 - 07.2007
- Logistics Specialist II: (09/05-07/07) I was responsible for performing all aspects of Integrated Logistics Support (ILS) for the U.S
- Marine Corps Data Automated Communications Terminal and Blue Force Tracker (BFT) programs
- Duties include but are not limited to: maintaining program support information and documentation in a structured format, providing reports, developing and maintaining ILS related USMC documentation, researching and verifying material allowances, providing field support to Space and Naval Warfare Systems Center and Marine Corps Systems Command, developing and cataloging logistics management information for program configuration management and final project deliverables, documenting, monitoring and managing commercial and government project supply chains for material tracking, storing and issuing, maintaining structured program support information and extracting reports as required, providing field support for operating forces during initial issue, and sustainment support to field sites as required
- Receive, serialize, organize, and disperse all assets for the up armor HMMVV program
- Perform inspection of all serialized assets attached to build to verify accuracy
- Create builds in CMPRO database for life cycle tracking of installed systems to end item
- I was responsible for the return of all NRFI assets to vendors
- Handle day to day issues as they arise
- Serve as liaison to upper level management for BFT logistics
- Assist electronic technicians in the upgrade of antenna software in Iraq to include tracking of serial numbers as well as hands on maintenance removal and replacement
- I acted as Team lead for the I-fix operation in Iraq
- I was responsible for reporting specific data of the BFT systems, update of daily progress of team members, coordinating the movement of team members and equipment from base of ops to outlying areas
- I performed critical upgrades of hardware components and security updates of BFT system
- I also tasked with instructing military members on the use of certain aspects of upgraded systems
Restoration Technician
Clean Masters
Charleston, SC
03.2003 - 09.2005
- Restoration Technician: Was responsible for the supervision of all responsibilities related to the restoration of water loss, smoke and fire restoration, and returning clients' homes and personal property to a pre-loss condition
- Provided daily supervision and instruction of two to five employees
- Was responsible for training new employees' restoration technique and equipment operation.
Assistant Manager
The Pantry
Summerville, SC
11.1999 - 02.2003
- Assistant Manager: Duties included balancing budget sheets, inventory of store, and receiving shipments
- Was also responsible for the supervision of store clerks.
Quality Assurance Representative
United States Marine Corps
09.1986 - 08.1999
- Quality Assurance Representative: (3/97 - 8/99) Was responsible for conducting and managing the departments QA effort
- Performed work center audits and special audits utilizing the COMNAVAIRPAC Computerized Self-Evaluation Checklist (CSEC)
- Duties included Plane Captain Monitor, Fuel Surveillance Monitor, and Oil Analyst
- Determined the flight status of air craft
- Was responsible for inspecting all maintenance efforts to ensure safety and quality of work.
Phase Crew Leader
United States Marine Corps
05.1993 - 02.1997
- Phase Crew Leader: (5/93 - 2/97) Supervised all matters of air craft maintenance
- Responsible for completing all scheduled tasks for the specific phase of maintenance
- Coordinated all efforts with maintenance control and shop NCOICs
- Responsible for ordering all necessary parts and tools to complete the scheduled maintenance.
Flight Line Mechanic
United States Marine Corps
06.1990 - 04.1993
- Flight Line Mechanic: (6/90 - 4/93) Assisted in performing all maintenance and scheduled inspections on CH53E helicopters
- Worked with 20 other Marines to ensure unit readiness by inspecting, repairing, and performing scheduled maintenance.
Student
United States Marine Corps
09.1986 - 05.1990
- Student: (9/86 - 5/90) Completed boot camp and several MOS specific schools
Education
Applied electricity,Basic electricity
University Charleston
SC11.2006
Elder High School
Cincinnati, OH01.1986
Skills
- IBM-compatible PCs, MacBooks, etc
- Microsoft Office Expertise
- QA documentation
- Audit Coordination
- Quality assurance experience
- Policy Reinforcement
- Work Planning and Prioritization
- Personnel Training
- Employee Supervision
- Audit reporting
- Employee Training
- QA reporting
- Quality assurance background
Training
- Naval Aviation Quality Assurance Administration (MOS 6113), USMC, Miramar, CA, 1999.
- Aviation Gas Free Engineering (MOS 6113), USMC, Miramar, CA, 1999
- Main Rotor Blade Trim Tab Bending and VATS Computer Instruction (MOS 6113), USMC, MCAS Tustin, CA, 1999.
- Hazardous Communication Course (MOS 6113), USMC, NAS Joint Reserve Base, Willow Grove, PA, 1995
- Basic Helicopter Class (MOS 6113), USMC, NAS Millington, TN, 1990
- Corrosion Control School (MOS 6113), USMC, MCAS Tustin, CA, 1990
- Power Plants, Fuel, and Related Systems (MOS 6113), USMC, MCAS Tustin, CA, 1990
- Basic Military Police/Corrections School (MOS 5811), USMC, Marine Corps Logistics Base (MCLB), Barstow, CA, 1986
- Acquisition Logistics Fundamentals (LOG 101), Section 307, Defense Acquisition
Timeline
Quality Assurance Manager
Phoenix Protective Corporation
11.2023 - Current
Supervisor
Phoenix Protective Corporation
03.2022 - 11.2023
Security Officer
Securitas Corporation
01.2019 - 03.2022
Warehouse manager
Propak Logistics
01.2016 - 12.2018
Oreillys auto
09.2014 - 12.2016
Coastal Canteen
12.2012 - 07.2014
Logistics analyst
SAIC
07.2011 - 12.2012
Electronics Technician II
SAIC
09.2005 - 01.2011
Logistics Specialist II
SAIC
09.2005 - 07.2007
Restoration Technician
Clean Masters
03.2003 - 09.2005
Assistant Manager
The Pantry
11.1999 - 02.2003
Phase Crew Leader
United States Marine Corps
05.1993 - 02.1997
Flight Line Mechanic
United States Marine Corps
06.1990 - 04.1993
Quality Assurance Representative
United States Marine Corps
09.1986 - 08.1999
Student
United States Marine Corps
09.1986 - 05.1990
Applied electricity,Basic electricity
University Charleston
Elder High School
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