Eric Gill-Kanish

• Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care.
• Assisted in training new Nursing Assistants, and staff; sharing knowledge of best practices to improve overall department performance.
• Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
• Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
• Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.

• Developed strong relationships with clients, families, and colleagues by maintaining open lines of communication and fostering a supportive environment.
• Actively engages clients in participating with treatment plan and encourages self care when appropriate
• Collaborated with interdisciplinary teams to develop individualized care plans that addressed each client's unique needs and goals.
• Maintained detailed documentation on client progress, enabling effective communication among team members and ensuring continuity of care.
• Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain a safe environment for all involved parties.

• Assessed needs of each client and recommended appropriate services and resources.
• Monitored case progress for timely completion and compliance with applicable regulations.
• Established trusting relationships with clients, fostering open communication and rapport building.
• Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.

Bereavement Coordinator

• Created and maintained a bereavement program to meet Medicare Hospice guidelines
• Initiated / continued contact with the families and friends of patients during illness and after patients died.
• Provided ongoing training for staff and volunteers in grief sensitivity, increasing overall competency in managing emotional situations.
• Organized annual remembrance ceremony.

Quality Assurance

• Maintained accreditation standards by implementing comprehensive quality assurance measures.
• Designed and maintained tools used to quantify and report the quality of documentation and care provided and identify areas of improvement opportunity
• Produced quarterly reports presented to staff and board members
• Conducted regular training sessions on quality assurance best practices, elevating team competency levels.
• Championed quality assurance efforts, consistently exceeding established benchmarks for product and service standards.

• Actively engaged patients in participating with treatment plan and encouraged self care when appropriate.
• Communicated with patient families, sensitive to their questions and concerns.
• Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
• Provided emotional and psychological support to patients and families throughout the process.
• Reported patient condition, reactions, subtle behavior changes, signs of distress or potential problems to RN.
• Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.

• Provided sales intensive, customer service to a broad spectrum of Verizon Customers
• Interacted daily with new clients aiming to meet their needs
• Establish a rapport with customers, using a relationship selling approach
• Monitor and maintain a consistent brand approach
• Review account relationships and needs, adapting to market to specific customer types
• Participated in peer-to-peer training sessions
• Functioned as go-to person for team related system issues
• Served in training functions: observing calls, offering feedback, sales coaching
• Consistently met sales goals, achieving sales bonuses and recognition
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Responsible for the daily functions of consumer related banking
• Establish a rapport with customers, using a relationship selling approach
• Monitor and maintain a consistent brand approach
• Review account relationships and needs, adapting to market to specific customer types
• Used training materials to discuss and develop sales approach with fellow staff
• Functioned as Fundraising Coordinator for Branch Charity Initiatives
• Consistently met sales goals, achieving sales bonuses and recognition
• Often led the office in acquiring new accounts