Eric Gomez
Surprise,Pac Mtn Desert
Summary
Results-driven retail management professional determined to exceed company goals. Successful at leveraging financial and marketing education to make smart merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
35
35
years of professional experience
Work History
Store Manager
The Home Depot Inc
04.2008 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Upheld and communicated store programs and standards to employees for optimal quality, and safety.
- Collaborated with other managers to develop company initiatives aimed at improving overall performance across all locations.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Specialty Assistant Store Manager
The Home Depot Inc
03.2007 - 04.2008
- Ensured the successful execution of core programs to improve customer service, product availability and store appearance.
- Partnered with the Store Manager, other ASMs, Home Services and Merchandising field teams to develop strategies and objectives to drive sales and profitability.
Operations Assistant Manager
The Home Depot Inc
06.2004 - 03.2007
- Responsible for steering profitability through expense management, shrink mitigation and overall operational efficiency.
- Partnered with Store Manager and other ASMs to develop game plans to implement department strategies, drive sales, manage direct reports, and ensure smooth department operations.
Merchandising Assistant Manager
The Home Depot Inc
05.1999 - 06.2004
- Oversaw Merchandising departments to ensure the successful execution of core programs and to improve customer service, product availability, and store appearance.
Department Supervisor
The Home Depot Inc
06.1996 - 05.1999
Sales Associate
The Home Depot Inc
11.1995 - 06.1996
Assistant Store Manager
Barr Lumber Company
06.1992 - 11.1995
Key Carrying Department Supervisor
Standard Brands Paint
05.1989 - 06.1992
Education
Bachelor of Science - Economics
University of California - San Diego
La Jolla, CA12.1995
Skills
- Training Management
- Strategic Planning
- Operations Management
- Customer Service
- Strategic thinker
- P&L Management
Timeline
Store Manager
The Home Depot Inc
04.2008 - Current
Specialty Assistant Store Manager
The Home Depot Inc
03.2007 - 04.2008
Operations Assistant Manager
The Home Depot Inc
06.2004 - 03.2007
Merchandising Assistant Manager
The Home Depot Inc
05.1999 - 06.2004
Department Supervisor
The Home Depot Inc
06.1996 - 05.1999
Sales Associate
The Home Depot Inc
11.1995 - 06.1996
Assistant Store Manager
Barr Lumber Company
06.1992 - 11.1995
Key Carrying Department Supervisor
Standard Brands Paint
05.1989 - 06.1992
Bachelor of Science - Economics
University of California - San Diego
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