Eric Gonzales

Certified Independent Flooring Inspector (IFCII Certified)
Experienced independent flooring inspector with formal certification through IFCII across multiple flooring categories, including carpet, solid and engineered hardwood, laminate, luxury vinyl plank (LVP), and tile. Skilled in identifying installation and manufacturing defects, analyzing site conditions, and producing detailed, unbiased inspection reports for manufacturers, distributors, retailers, and homeowners. Strong knowledge of industry standards, product performance, and claims processes, with the ability to provide expert testimony and technical support when needed. Recognized for clear communication, attention to detail, and a commitment to objective, fact-based evaluations.

• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

• Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
• Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
• Reviewed plans and inspected ongoing construction to keep work in line with project goals.
• Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
• Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
• Established successful procedures for day-to-day operations and long-term planning.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

• Contributed to a positive working environment by actively participating in team meetings, sharing ideas, and providing constructive feedback on projects.
• Increased client retention rates through consistent delivery of top-notch installation services that exceeded expectations.
• Reduced callbacks by conducting thorough post-installation inspections to confirm proper functioning of equipment.
• Supported team members in resolving complex technical issues encountered during installations or repairs.

• Laid out materials and system components to prepare for installation.
• Operated tools, equipment, and machinery according to safety standards.
• Installed complete systems at new residential and business construction sites.
• Enhanced customer satisfaction by providing timely and accurate installations.