Eric Grant
Alamogordo,NM
Overview
5
5
years of professional experience
Work History
Customer Service Technician
Rotech
07.2024 - Current
- Diagnosed customer equipment issues and provided timely solutions to enhance satisfaction.
- Assisted clients in understanding product functionality through effective communication and technical support.
- Collaborated with team members to streamline service processes, improving turnaround times for repairs.
- Conducted routine maintenance checks on medical equipment to ensure compliance with safety standards.
- Trained new technicians on operational protocols and customer service best practices, fostering a collaborative environment.
- Managed inventory of parts and supplies, optimizing resource availability for prompt service execution.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
Sales Manager
Aaron’s LLC
12.2023 - 05.2024
- Led sales team to exceed quarterly targets through effective coaching and strategic planning.
- Developed and implemented innovative sales strategies that improved customer engagement and retention.
- Analyzed market trends to identify new opportunities, driving product development aligned with customer needs.
- Fostered collaborative relationships with cross-functional teams to enhance product offerings and service delivery.
Mechanic
Choice Waste Collection
06.2023 - 09.2023
- Diagnosed and repaired mechanical issues in waste collection vehicles, ensuring optimal performance.
- Conducted routine maintenance to enhance vehicle reliability and reduce downtime.
- Collaborated with team members to streamline repair processes and improve workflow efficiency.
- Trained junior mechanics on safety protocols and best practices for equipment handling.
Machine Operator
Keurig Dr.Pepper
07.2022 - 07.2023
- Operated production machinery to ensure consistent output quality and efficiency.
- Monitored equipment performance, identifying and resolving issues proactively.
- Maintained compliance with safety standards, promoting a safe working environment.
- Collaborated with team members to optimize workflow and improve process efficiency.
- Conducted routine maintenance on machines, minimizing downtime and enhancing productivity.
Auto care center associate
Walmart
11.2020 - 05.2022
- Managed inventory replenishment, ensuring optimal stock levels for customer satisfaction.
- Trained new associates on operational procedures and safety protocols to enhance team performance.
- Facilitated efficient checkout processes, reducing wait times and improving customer experience.
- Resolved customer inquiries and complaints with professionalism, enhancing service quality and retention.
Education
College vocational class - basic automotive repair
Eastern New Mexico University-Roswell
12.2004
Skills
- Telecommunications equipment
- Service calls
- Customer empathy
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Customer service excellence
Timeline
Customer Service Technician
Rotech
07.2024 - Current
Sales Manager
Aaron’s LLC
12.2023 - 05.2024
Mechanic
Choice Waste Collection
06.2023 - 09.2023
Machine Operator
Keurig Dr.Pepper
07.2022 - 07.2023
Auto care center associate
Walmart
11.2020 - 05.2022
College vocational class - basic automotive repair
Eastern New Mexico University-Roswell