Summary
Overview
Work History
Education
Skills
Timeline
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Eric Greene

Charlotte

Summary

Dynamic and dependable professional with a diverse background at Amazon, including roles from Appeals Team Member to Learning Ambassador. Excelled in problem-solving and maintaining safety compliance, achieving a packing rate of 200+ and reducing company loss by 82%. Skilled in basic Microsoft applications and renowned for strong people skills and meticulous attention to detail.

Overview

12
12
years of professional experience

Work History

Learning Ambassador

Amazon
03.2023 - Current
  • Trained incoming new associates our packaging standards so they can meet the needs of our customers, while maintaining a packing rate of 200 or higher.




Cross train others employees in other paths such as AFE 1 and AFE 2

  • Sort side- Rebin, induct
  • Single pack
  • Small pack
  • Gift wrapping

Appeals Team Member

Amazon
06.2024 - Current

Review and listen to associates complaints, disputes and assist other team members with cases in a timely manner

Associate Tier1

Amazon
04.2021 - Current
  • Line packer. Pack a wide variety of assorted goods from liquids to dry, carefully scanning each items for accuracy and maintaining assured company quality also safety for our customers .
  • Sort side- Rebin, pick items out of trays and placing in a wall sorter according to the color lights
  • Induct - place one item per tray from yellow totes into the gray totes from the conveyor belt sending them to be Rebin by other associates.
  • Problem solve- collect items from problem solve totes to be processed as missing, damaged or too large for the items to fit in boxes ready to be repacked and placed on the conveyor belt.


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Process Assistant/ Printing Machine Operator

JR Cole Industries
04.2013 - 06.2020
  • Computer plate making process for printing press machines.

Key in documents to create barcodes that are sent to 12 zebra printers according to job description.

Line leader -that consist 12 men and women combined assisting data information on a daily bases

  • Small Lazer cutting machine operator - set up labels using precise measurement units
  • Corrugate coordinator - maintaining the needs of the employees when it comes to different size boxes and to prevent company loss and waste about 82% of the time.

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Education

Graphic Arts Imaging & Technology - Computer Graphics

Central Piedmont Community College
Charlotte, NC
06.2017

Skills

  • Basic Microsoft skills
  • Problem solving
  • Dependable and reliable
  • Safety and compliance
  • Strong people skills
  • Attention to detail
  • Teamwork and collaboration

Timeline

Appeals Team Member

Amazon
06.2024 - Current

Learning Ambassador

Amazon
03.2023 - Current

Associate Tier1

Amazon
04.2021 - Current

Process Assistant/ Printing Machine Operator

JR Cole Industries
04.2013 - 06.2020

Graphic Arts Imaging & Technology - Computer Graphics

Central Piedmont Community College
Eric Greene