Yolanda Chico-Avila
Rockford,IL
Summary
Motivated entry-level Certified Nursing Assistant with clinical training in patient care, vital signs, mobility assistance, and infection prevention. Reliable, attentive, and eager to support nursing staff while providing compassionate care to patients and residents.
Overview
11
11
years of professional experience
1
1
Certification
Work History
LEARNING AMBASSADOR
Amazon
Rockford , IL
11.2023 - Current
- Facilitated training sessions for new employees on operational procedures.
- Coordinated learning programs to enhance employee skills and knowledge.
- Assisted in onboarding processes by providing essential resources and support.
- Managed employees and gave direction on the floor to fulfill the company's needs.
WAREHOUSE ASSOCIATE
Amazon
Rockford, IL
05.2023 - 11.2023
- Loaded and unloaded ULDs loaded with boxes quickly and safely
- Sorted and organized merchandise in preparation for shipment
- Moved products and equipment to appropriate locations to maintain workspace cleanliness
- Properly marshaled tugs and planes into the correct position
- Driving tug to designated work areas for company needs and working in all weather conditions throughout the year
- Pulling on and off ULD freight from dollies
WAREHOUSE STOCKER + PACKER
Amazon
Beliot, WI
07.2022 - 10.2022
- Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Experience in OP driving.
LEARNING AMBASSADOR
Amazon
Rockford, IL
08.2021 - 07.2022
- Printed t-shirts and looked for ink coverage and density, alignment and registration
- Changed printing plates and cleaned print heads as required
- Changed Ink containers and disposed the empty containers
- Supporting new hires in their learning journey
- Helped them focus on-the-job training and self-directed training
WAREHOUSE ASSOCIATE
Pinnacle
Rockford, IL
06.2019 - 05.2020
- Loaded and unloaded ULD freight for airplanes, sometimes lifting containers of boxes onto equipment that transports items to sorting stations.
- Scanned boxes and packed them into gaylords or ULD's containers.
- Sorted boxes by destination.
- Closed containers by scanning QR code then printed label out for the destination.
PROCESS TECHNICIAN
Syncreon
Belvidere, IL
06.2018 - 05.2019
- Scanned parts in sequential order with a scanner to meet customers (FCA) production needs
CAREGIVER
SYNERGY HomeCare
Delavan, WI
04.2017 - 05.2018
- Assisted clients with daily living activities and personal care needs.
- Developed personalized care plans based on individual client requirements.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Managed household tasks, including meal preparation and laundry services.
- Coordinated transportation for clients to appointments and social activities.
CASHIER (Part-time)
Jimmy Jazz
Rockford, IL
11.2016 - 01.2018
- Greeted and informed customers of products, fostering positive store experiences
- Provided efficient and courteous service to customers
- Built and maintained positive working relationships with co-workers
- Processed cash, check and credit cards for customer purchases
Supervisor
Servi Com
Rockford, IL
03.2016 - 04.2017
- Led daily operations to ensure efficient workflow and team productivity.
- Supervised team members to maintain high standards of service quality.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Manually did entry corrections using Microsoft Excel.
CUSTOMER SERVICE REPRESENTATIVE
Servi Com
Rockford, IL
06.2015 - 06.2016
- Addressed customers courteously using suitable methods and problem-solving skills
- Updated and maintained database with accurate customer information and timely data entry
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
Education
Business Administration Degree -
Rock Valley College
Rockford, IL05-2026
High School Diploma -
Auburn High School
Rockford, IL05.2014
Skills
- Calm and professional under pressure
- Building customer trust and loyalty
- Basic math functions
- Microsoft Excel
- Assembly and production
- Active listening
- Learning and development
- New employee onboarding
- Food handling
- Team building
Certification
- Business License
- Food and Handlers Certificate
- BASSET Certificate
- CNA
- BLS
- Food and Handlers Certificate
- BASSET Certificate
- CNA
- BLS
Languages
English and some spanish
Timeline
LEARNING AMBASSADOR
Amazon
11.2023 - Current
WAREHOUSE ASSOCIATE
Amazon
05.2023 - 11.2023
WAREHOUSE STOCKER + PACKER
Amazon
07.2022 - 10.2022
LEARNING AMBASSADOR
Amazon
08.2021 - 07.2022
WAREHOUSE ASSOCIATE
Pinnacle
06.2019 - 05.2020
PROCESS TECHNICIAN
Syncreon
06.2018 - 05.2019
CAREGIVER
SYNERGY HomeCare
04.2017 - 05.2018
CASHIER (Part-time)
Jimmy Jazz
11.2016 - 01.2018
Supervisor
Servi Com
03.2016 - 04.2017
CUSTOMER SERVICE REPRESENTATIVE
Servi Com
06.2015 - 06.2016
Business Administration Degree -
Rock Valley College
High School Diploma -
Auburn High School