Vivian Pons-Pineda
Branchburg,NJ
Summary
Motivated Bilingual individual with experience in customer service and computer literacy. Skilled in building customer relationships and understanding customer needs. Communication skills with a passion for team building and promoting positive company morale.
Overview
4
4
years of professional experience
Work History
Learning Ambassador
Amazon
12.2020 - 12.2021
- Served as a mentor teacher for new employees, providing guidance and support throughout their first year.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for new employees.
- Maintained clean, organized and professional work environment.
Guest Advocate
Target
06.2018 - 11.2019
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
Education
Associate of Applied Science - International Business
Raritan Valley Community College
Somerville, NJ09.2021
GED -
Raritan Valley Community College
Somerville, NJ06.2014
Skills
- Team Player
- Critical Thinking
- Business Development
- Creative Thinking
- Flexible Schedule
- Guest Relations
- Computer Skills
- Data Entry
- Basic accounting
- Money handling abilities
- Calm and Professional Under Pressure
- Order Fulfillment
- Key holder experience
- POS Systems and Ordering Platforms
- Data Analytics
- Friendly, Positive Attitude
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Learning Ambassador
Amazon
12.2020 - 12.2021
Guest Advocate
Target
06.2018 - 11.2019
Associate of Applied Science - International Business
Raritan Valley Community College
GED -
Raritan Valley Community College
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