Eric Grundseth
Forney,TX
Summary
Reliable Food Service Leader demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
Work History
Manager of Operations
Roadhouse Cinemas
Tucson, AZ
03.2022 - 04.2024
- Assigned tasks to staff members, monitored performance, and provided feedback
- Ensured compliance with health and safety regulations
- Maintained a high level of customer service throughout the theater
- Managed inventory levels and placed orders for food, beverages, and supplies
- Monitored cash handling procedures to ensure accuracy in all transactions
- Resolved customer complaints promptly and courteously
Lead Expeditor
Ruidoso Jockey Club
Ruidoso Downs, NM
04.2013 - 09.2019
- Managed daily staff rotations and ensured workers were in their assigned positions.
- Ensured food items were prepared in a timely manner while adhering to quality control standards.
- Resolved customer complaints regarding food quality or service in a professional manner.
Server
Andele's Dog House
Mesilla, NM
03.2019 - 03.2020
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Prepared drinks according to standard recipes
Education
Bachelor of Arts - Film Production
New Mexico State University
Las Cruces, NM05-2020
Skills
- Administrative Management
- Customer Retention
- Department Oversight
- Employee Development
- Customer Service Management
- Training Management
- Written Communication
- Problem-solving abilities
- Adaptability
- Team Leadership
- Performance Evaluations
- Staff Scheduling
Accomplishments
- Recipient and eponym of the Ruidoso Jockey Club "Machine" Employee Of The Year Award 2013-2019
- Los Angeles Film Festival Winner for best Student Short Film
Affiliations
- High School Track and Field 2013
- Year Book Club 2014
References
References available upon request.
Timeline
Manager of Operations
Roadhouse Cinemas
03.2022 - 04.2024
Server
Andele's Dog House
03.2019 - 03.2020
Lead Expeditor
Ruidoso Jockey Club
04.2013 - 09.2019
Bachelor of Arts - Film Production
New Mexico State University
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