Eric Gruosso
Loxahatchee Groves,FL
Summary
Award Winning salesman, outgoing, reliable, and customer service oriented Brand Ambassador with 20 years of experience in the Dental/Pharmaceutical Industry. Trusted to positively represent Dental/Pharmaceutical Industry brands by being well-versed and knowledgeable in all products. Consistently able to effectively communicate and engage customers about products and education.
Overview
24
24
years of professional experience
Work History
Specialty Account Manager
Pacira Biosciences
West Palm Beach, FL
02.2023 - Current
- Represent, educate, and sell a novel, non-opioid solution for post surgical pain management.
- Grew revenue in existing oral surgery and plastic surgery accounts.
- Cold call and marketed Exparel to potential new accounts.
- Provided ongoing support and service to existing clients while developing new business opportunities.
- Analyzed sales trends and developed forecasts for future performance on a quarterly basis.
- Organized events such as webinars or seminars in order to showcase our offerings and engage potential buyers.
- Participated in industry conferences and events in order to expand network contacts and identify emerging trends and opportunities.
Senior Territory Manager
Straumann Group
Wellington, FL
09.2020 - 02.2023
- Maintained existing customer databases and identified new local business opportunities and potential risks.
- Compiled thorough and accurate reports of monthly, quarterly and annual regional sales.
- Expedited customer problems and complaints to successful resolution.
- Prepared and delivered presentations to position company offerings as best value to clients and prospects.
- Collaborated with customers to create mutually rewarding and lucrative partnerships.
- Listened to customer needs, answered appropriate questions and provided practical solutions involving company products.
- Solved routine issues and complex problems impacting sales, billing and service delivery to keep territory operations successful and profitable.
- Acheived over 100% in total dental sales, digital sales, biomaterials, and new product sales in first year.
Area Business Manager
ClearChoice Dental Implant Centers
Denver, CO
01.2020 - 04.2020
- Improved reputation of the ClearChoice brand among the dental community
- Led education and awareness campaigns at regional industry events and local small group gatherings
- Responsible for building inbound and outbound referral network
- Primary liaison between Corporate HQ, Center doctors, and community dentists
- Reviewed analytics to create market specific strategy and tactics
- Responsible for acting as primary stakeholder in all aspects of relationship management and public relations
- Responsible for improving ClearChoice centers KPI's and revenue by increasing True Close Rate, Consult Show Rate, Average Revenue Per Start, and Collections Per Consult
- Ensure program's ability to maintain both outbound and inbound referrals
Senior Territory Manager
Geistlich Pharma NA
Commack, NY
11.2011 - 01.2020
- Developed strong rapport with customers and created positive impression of business
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with current clients
- Built strong relationships with clients by understanding needs, solving problems, and offering impeccable customer service
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings
- Used consultative sales approach to understand and meet customers needs
- Developed and delivered engaging sales presentations to convey product benefits
- Identified client needs, built relationships, and overcame sales objections to drive sales
- Trained and mentored 4 new sales representatives
- Sat on the Scientific Communication advisory board for 2 years
- Developed large business network including General Dentists, Dental Specialists, Dental Staff, University Dental Programs, Dental Distribution Companies, and Competitors including Implant and Regenerative companies
- Created, organized, and executed multiple Clinical Education events
Territory Sales Representative
Dentsply Caulk
Milford, DE
05.2006 - 10.2011
- Created positive and rewarding client experiences through warm and friendly customer interactions
- Developed and implemented sales strategies to increase revenue
- Responsible for growing sales of restorative dental supplies and small equipment
- Educated, Coached, and motivated distribution channels to grow indirect business
- Career ambassador for 3 new hires
- Attendee for various local and regional trade shows
- Created, organized, and executed various clinical education events
- Developed large network of colleagues, distribution channels, general dentists, pedodontists, universities and competitors in the dental restorative industry
Indirect Account Executive
Cellhire USA
New York, NY
11.2003 - 04.2006
- Created, managed, and grew affiliates and partnerships through various sales techniques
- Developed marketing strategies for existing and potential partnerships
- Negotiated commission contracts with new partners
- Trained new employees in Cellhire systems, products, and sales
- Was responsible for Sales of voice and data solutions for Fortune 500 companies, government agencies, and internationally traveling individuals
- Orchestrated post-sales professional services by following up with clients on a monthly basis
Assistant Manager
Enterprise-Rent-A-Car
Great Neck, NY
10.2001 - 10.2003
- Responsible for day to day operations of a 250 car office
- Trained and managed 7 employees
- Generated corporate contracts through canvassing
- Responsible for customer service and insurance sales to every customer.
Education
Bachelor of Arts - Telecommunications
Pennsylvania State University
University Park, PA05.2000
Skills
- Networking
- Communication skills
- Relationship management
- Revenue generation
- Product knowledge
- Customer service excellence
- Solution selling
- New account development
- Sales strategies
- Client presentations
- Mentoring and training
- Verbal communication
- Customer relations
- Hard and soft tissue regeneration expert
Accomplishments
2nd overall revenue generated in the specialty division for Pacira in 2025
Timeline
Specialty Account Manager
Pacira Biosciences
02.2023 - Current
Senior Territory Manager
Straumann Group
09.2020 - 02.2023
Area Business Manager
ClearChoice Dental Implant Centers
01.2020 - 04.2020
Senior Territory Manager
Geistlich Pharma NA
11.2011 - 01.2020
Territory Sales Representative
Dentsply Caulk
05.2006 - 10.2011
Indirect Account Executive
Cellhire USA
11.2003 - 04.2006
Assistant Manager
Enterprise-Rent-A-Car
10.2001 - 10.2003
Bachelor of Arts - Telecommunications
Pennsylvania State University