Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eric Guerrero

Dallas

Summary

A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.

Overview

6
6
years of professional experience

Work History

Flight Attendant

American Airlines
12.2021 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Account Specialist

JPMorgan Chase
08.2021 - 12.2021
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Completed routine and complex account updates to resolve problems.
  • Resolved complex billing and payment issues for balanced, accurate accounts.

Associate Banker

JPMorgan Chase
02.2019 - 08.2021
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.

Education

Bachelor of Science - Nursing

University of Houston
Houston, TX

High School Diploma -

Klein High School
Spring, TX
06-2019

Skills

  • Strong work ethic
  • Professional appearance
  • Time management
  • Problem-solving
  • Hospitality service expertise

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Flight Attendant

American Airlines
12.2021 - Current

Account Specialist

JPMorgan Chase
08.2021 - 12.2021

Associate Banker

JPMorgan Chase
02.2019 - 08.2021

Bachelor of Science - Nursing

University of Houston

High School Diploma -

Klein High School

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Eric Guerrero