Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Gustafson

Regional Sales, Service And Training Representative
Clearwater,FL

Summary

Dynamic professional with a proven track record at Chamberlain Group, excelling in customer relationship building and CRM software proficiency. Achieved consistent sales targets through strategic planning and exceptional service, enhancing revenue generation. Skilled in mentoring and developing training programs, demonstrating goal-oriented leadership and effective communication.

Overview

37
37
years of professional experience

Work History

Regional Sales and Service Representative

Chamberlain Group
01.2022 - 12.2024
  • Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
  • Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
  • Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
  • Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
  • Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Regional Service and Training Representative

Chamberlain Group
01.2008 - 01.2021
  • Evaluated the effectiveness of training programs through pre-and post-training assessments, making adjustments as needed.
  • Improved employee performance by designing and implementing engaging training programs.
  • Facilitated virtual, in-person and blended learning sessions.

Regional Marketing Representative

Chamberlain Group
07.2004 - 01.2008
  • Enhanced customer engagement by organizing memorable training events within the region.
  • Stayed up-to-date on industry trends and best practices in adult learning principles, incorporating them into future training strategies as appropriate.
  • Developed strong relationships with external stakeholders such as regional managers or department heads enabling better understanding of their specific training needs and requirements.
  • Provided coaching and mentoring to employees.

Department Manager

The Home Depot Inc
01.1999 - 07.2004
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Led a team of professionals to consistently achieve or exceed performance targets.

Assistant Sales Manager

Sears Roebuck
11.1987 - 11.1998
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.

Education

Business Management

St. Petersburg College
Clearwater, FL

Skills

Goal oriented

CRM software proficiency

Customer relationship building

Revenue generation

Sales presentations

Performance tracking

Sales consultation

Strategic planning

Product merchandising

Timeline

Regional Sales and Service Representative

Chamberlain Group
01.2022 - 12.2024

Regional Service and Training Representative

Chamberlain Group
01.2008 - 01.2021

Regional Marketing Representative

Chamberlain Group
07.2004 - 01.2008

Department Manager

The Home Depot Inc
01.1999 - 07.2004

Assistant Sales Manager

Sears Roebuck
11.1987 - 11.1998

Business Management

St. Petersburg College

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Eric GustafsonRegional Sales, Service And Training Representative