Eric Hale
Holiday
Summary
Dynamic Reservation Agent with Hilton, adept at enhancing customer engagement and resolving conflicts efficiently. Proven expertise in reservation systems and payment processing, ensuring accuracy in high-volume bookings. Recognized for exceptional attention to detail and strong problem-solving skills, consistently delivering outstanding service and fostering lasting customer relationships.
Overview
13
13
years of professional experience
Work History
Reservation Agent
Hilton
Tarpon Springs
10.2012 - 06.2025
- Answered phones to assist customers in making, altering, or canceling reservations.
- Updated customer records with current contact information, preferences, and special requests.
- Maintained up-to-date knowledge of the various reservation systems used by the company.
- Assisted customers with their reservations by providing accurate information and helpful advice in a timely manner.
- Processed reservations booked via phone, online and other systems.
- Recorded customer information and charged credit cards upon successful reservations.
- Leveraged systems to enter new bookings and modify existing bookings.
- Processed credit card payments and completed accurate financial transactions.
- Researched and provided information to accommodate guests with special needs.
- Processed payments using credit cards, checks, and cash accurately and efficiently.
- Managed bookings for a high number of reservations per day, ensuring accuracy and efficiency.
- Utilized customer service skills to resolve conflicts, complaints, and inquiries in a professional manner.
- Developed and maintained strong relationships with customers through excellent communication skills.
- Used computer to access information on schedules, rates and routes to answer customer inquiries.
- Performed daily audits of all reservation data entered into the system for accuracy and completeness.
- Managed incoming calls from potential customers inquiring about availability and pricing of rooms.
- Prepared customer invoices and accepted payment.
Education
HIGH SCHOOL DIPLOMA -
Countryside High School
Clearwater06.1990
Skills
- Active listening
- Problem solving
- Time management
- Team collaboration
- Conflict resolution
- Punctuality and reliability
- Customer engagement
- Reservation systems
- Payment processing
- Attention to detail
References
References available upon request
Languages
German, Conversational
Timeline
Reservation Agent
Hilton
10.2012 - 06.2025
HIGH SCHOOL DIPLOMA -
Countryside High School