Eric Haynes
Director of Information Technology
Chicago,Chicago
Summary
Insightful Information Technology Manager with [Number] years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
27
27
years of professional experience
Work History
Director of Information Technology
Johnson Publishing Company (Ebony/Jet)
04.2004 - 05.2013
- Successfully managed large-scale IT projects from inception through completion while adhering to strict timelines and budget constraints.
- Oversaw the selection, implementation, and integration of new enterprise software applications that streamlined business processes across multiple departments.
- Implemented a robust IT governance framework that ensured compliance with industry regulations, reduced risks, and improved overall system security.
- Developed a comprehensive IT strategy aligned with business objectives to support organizational growth and drive innovation.
- Optimized IT budget allocation by identifying cost-saving opportunities and reallocating resources towards high-impact projects.
CEO /Senior Network Engineer
EC Systems Inc.
09.2000 - 04.2004
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
Vice President /Senior Engineer
Miller Haynes Data Systems
09.1997 - 09.2000
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
Service Manager
Computerland Of Chicago
09.1986 - 09.1997
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Senior Network Engineer Service Manager
Block Technologies
10.1993 - 08.1997
- Monitored network activities to quickly detect and resolve operational and security issues.
- Led planning and technical design activities for routine operations and special projects.
- Managed purchasing and installation of networking equipment such as core routers and switches.
- Standardized processes and procedures for network maintenance and configuration changes, reducing errors and streamlining operations.
- Designed scalable WAN architectures to accommodate growing bandwidth requirements while minimizing costs.
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
ITT Technical Institute
Chicago, IL09.1986
Skills
- Technical Support Management
- IT Infrastructure Management
- IT Asset Management
- IT Compliance
- IT Budgeting
- Project Management
- Mobile Technologies
- Network Administration
- Disaster Recovery
- Information Security
- Information Technology Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Organizational Skills
- Team Collaboration
Timeline
Director of Information Technology
Johnson Publishing Company (Ebony/Jet)
04.2004 - 05.2013
CEO /Senior Network Engineer
EC Systems Inc.
09.2000 - 04.2004
Vice President /Senior Engineer
Miller Haynes Data Systems
09.1997 - 09.2000
Senior Network Engineer Service Manager
Block Technologies
10.1993 - 08.1997
Service Manager
Computerland Of Chicago
09.1986 - 09.1997
Bachelor of Science - Electrical, Electronics Engineering Technologies
ITT Technical Institute
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