Eric Henson
Carlsbad,CA
Summary
Collision Service Advisor with extensive experience in high-volume production repair facilities, including Caliber Collision. Proven expertise in utilizing CCC and Mitchell systems to streamline operations and enhance customer satisfaction. Adept at thriving in fast-paced environments and committed to delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Service Advisor
Caliber Collision
Carlsbad, CA
03.2025 - Current
- Maintained relationships with DRP Clients to ensure expedited, quality repairs
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Estimator
Field's Auto Body
Corona, CA
01.2021 - 02.2024
- Produced precise repair estimates and supplements using CCC One software, ensuring accurate assessments and fair settlements in collaboration with insurance companies.
- Contributed to operational efficiency by streamlining shop workflows, monitoring productivity, and identifying process improvements.
- Analyzed customer needs and provided accurate assessments to enhance service delivery.
Education
Business Administration
MiraCosta College
Oceanside, CADiploma - Biomedical Technology
Southern California Institute of Technology
Anaheim, CA12.2021
General Diploma -
Damien High School
La Verne, CA05.2018
Skills
- CCC
- Mitchell
- ICAR
- Alldata
- Customer service
- Quality assurance
- Skilled in technology utilization
- Account management
- Vendor management and negotiation
Timeline
Service Advisor
Caliber Collision
03.2025 - Current
Estimator
Field's Auto Body
01.2021 - 02.2024
General Diploma -
Damien High School
Business Administration
MiraCosta College
Diploma - Biomedical Technology
Southern California Institute of Technology