Detail-oriented team player with strong organizational skills. An ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Deangelo Curney
Antioch,TN
Summary
Overview
14
years of professional experience
1
Certification
Work History
Caliber Collision
Automotive Service Advisor
01.2024 - Current
Job overview
- Managed approximately 30 cars and about 150,000 to 200,000 in sales per month.
- Facilitated communication between customers, technicians, and other venders to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Maintained high customer satisfaction standards to meet or exceed targets.
STATE FARM MUTUAL INSURANCE
TOTAL LOSS SPECIALIST
06.2022 - 12.2023
Job overview
- Negotiated settlements with lienholders and other parties involved in total loss claim, securing favorable outcomes for all stakeholders.
- Managed escalations from dissatisfied customers effectively by displaying empathy and offering assistance tailored to their specific needs or concerns.
- Utilized strong analytical skills to evaluate complex claims and determine appropriate courses of action, contributing to the successful resolution of challenging cases.
- Managed a high volume of cases up to 10 to 15 a day simultaneously, while maintaining organization and attention to detail, contributing to overall team success.
- Assisted in training new team members on best practices for handling total loss claims, fostering a knowledgeable and efficient workforce.
- Ensured accurate data entry into company systems, facilitating smooth communication between departments involved in the total loss process.
- Performed comprehensive research on market trends to determine current vehicle valuations, allowing for accurate settlement offers to policyholders.
LAFONTAINE COLLISION CENTER
COLLISION ESTIMATOR
05.2020 - 05.2022
Job overview
- Supported customers appointments and walk ins throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Minimized potential conflicts by effectively documenting all aspects of each collision case that was handled, including detailed photographs and written descriptions of damages incurred.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
WAYNE COUNTY
CLERICAL SPECIALIST
03.2018 - 03.2020
Job overview
- Provided exceptional customer service over phone calls, emails and in person. Speaking with customers about their property taxes and giving them different payment options.
- Assisted in training new hires on company procedures and software tools, ensuring seamless integration into the team.
- Boosted customer satisfaction by addressing inquiries promptly and providing professional assistance.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
PCC LOGISTICS
LOGISTICS COORDINATOR
05.2015 - 12.2017
Job overview
- Managed logistics for multiple global projects, ensuring on-time delivery and seamless coordination between teams.
- Streamlined international shipping processes by coordinating with carriers and implementing cost-effective strategies.
- Tracked orders and notified customers of status or potential delays for domestic and international accounts.
- Maintained detailed records of all international shipments, ensuring company-wide transparency and facilitating accurate reporting for both internal stakeholders and regulatory agencies.
- Responsible for tracking and clearing Ocean imports arranged times for carriers to pick up cargo to deliver to customers and deliver export container to steamship lines
- Created bills of lading, packing lists and other shipment paperwork. Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Reduced customs clearance delays by ensuring accurate documentation and timely communication with regulatory agencies.
CONDUIT GLOBAL
WORKFORCE MONITOR/HR RECRUITER
07.2010 - 05.2015
Job overview
- Maintained high levels of vigilance while monitoring multiple employees simultaneously, ensuring prompt identification of any changes in call center activity.
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Participated in professional development opportunities related to human resources management and recruiting practices.
- Operated and maintained applicant tracking and candidate management systems.
Education
OAKLAND COUNTY COMMUNITY COLLEGEAuburn Hills, MI
AUTOMOTIVE TECHNOLOGY
05.2022
University Overview
Honors: SUMMA CUM LAUDE
WOODDALE HIGH SCHOOLMemphis, TN
HIGH SCHOOL DIPLOMA
06.2020
University Overview
Skills
- Account Management
- Automotive Terminology
- Attention to Detail
- Data Entry
- Excellent Communication
- Conflict Resolution
- Adobe Suite
- Technical knowledge
- Microsoft Suite
- Mac and PC
- CCC
- Reynolds
Certification
- ICAR - Certified Service Technician
- Auto Repair Certification in Refinish
- Auto Repair Certification in Non Structural Autobody
- Tesla Certified
- Graphic Design Certification
- Licensed Adjuster
- Data Analytics Certification
Timeline
Automotive Service Advisor
Caliber Collision
01.2024 - Current
TOTAL LOSS SPECIALIST
STATE FARM MUTUAL INSURANCE
06.2022 - 12.2023
COLLISION ESTIMATOR
LAFONTAINE COLLISION CENTER
05.2020 - 05.2022
CLERICAL SPECIALIST
WAYNE COUNTY
03.2018 - 03.2020
LOGISTICS COORDINATOR
PCC LOGISTICS
05.2015 - 12.2017
WORKFORCE MONITOR/HR RECRUITER
CONDUIT GLOBAL
07.2010 - 05.2015
OAKLAND COUNTY COMMUNITY COLLEGE
AUTOMOTIVE TECHNOLOGY
WOODDALE HIGH SCHOOL
HIGH SCHOOL DIPLOMA