Eric Hermansen

Direct all operations, visual strategy, and talent management for a $24M dual-branded superstore combining apparel, home decor, and specialty departments.

• Revenue & Sales Growth: Delivered a 10% YoY sales increase by overhauling backroom processing and stockroom logistics, accelerating merchandise flow to the sales floor, reducing processing backlogs, and maximizing high-demand inventory availability.
• Loss Prevention Leadership: Engineered a dramatic shrink reduction from 9% down to 2.7% over 2 years by overhauling loss prevention routines, tightening inventory audit protocols, and leading store-wide staff compliance training.
• Managed labor scheduling and payroll allocation across departments to optimize peak-hour staffing and ensure budget compliance.
• Met company rewards credit card acquisition targets through daily team coaching and incentive tracking while maintaining customer service scores aligned with corporate targets.

Directed daily floor routines and P&L management while ensuring visual execution met brand standards and supported fast stock turn.

• Oversaw daily store operations, optimized inventory flow, and executed visual merchandising for high-volume off-price location.
• Promoted and mentored supervisors and associates into higher-level leadership pipelines within the district.
• Coordinated opening/closing procedures, conducted cash-handling audits, and facilitated local team recruitment.

Collaborated with Store Manager to enhance floor operations, improve associate performance, and boost customer engagement.

• Trained associate teams on register routines, customer service standards, and reward card conversion to increase customer satisfaction.
• Managed floor replenishment, optimized stockroom organization, and streamlined inventory processing for operational efficiency.
• Assisted in recruiting efforts by interviewing candidates for open positions in the store.

Oversaw store P&L, retail operations, visual merchandising, and team management to drive profitability.

• Led store-wide associate hiring, onboarding, and customer experience.
• Trained and mentored team members on product knowledge and customer service standards.
• Managed large-scale store routines, seasonal floor resets, and high-volume freight processing.
• Managed inventory levels and organized stock to enhance merchandise presentation.

Supported department operations, achieved associate sales targets, and enhanced floor visual presentation.

• Coordinated inventory management and ensured merchandise was properly displayed.
• Monitored sales floor for compliance with company standards and procedures.
• Facilitated team meetings to communicate goals and promote collaboration among staff.