Eric Hernandez
Austin
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Sales Associate
Covert Chrysler Dodge Jeep Ram
02.2021 - Current
- I am an ambitious, determined, driven and self-motivated Car Sales Associate with the ability to energetically communicate with customers, build a genuine rapport with them and identify their needs
- I have the ability to discuss numbers with customers and negotiate deals
- I follow policies and procedures through keen insight and attention to detail
- I overcome challenges using creativity and logical thinking.
- I work closely with my coworkers as a team helping new employee's understand the product and how to negotiate deals.
Sales Associate
Mercedes-Benz
03.2020 - 01.2021
- At Mercedes-Benz I offered each customer top-notch, personal service to boost sales and customer satisfaction. I made sure I answered all questions customers had. I would negotiate deals with my customers and made sure each customer left extremely happy would build great rapport with them to make sure they would come back to me or refer family and friends.
Porter
Lexus of Woodland Hills
06.2019 - 03.2020
- At Lexus I was a porter in the Service Department, my duties were to work in a team to make sure all guest got the proper help they needed
- This would include making sure they got the help they needed with their vehicle, grabbing their vehicle for when they came back, answering any questions they had related to their vehicles, or even taking guests back to their houses with our courtesy shuttles.
Busser
MAD DUCK BREWERY AND RESTAURANT
10.2018 - 05.2019
- My daily duties would be to make sure the restaurant would be clean and presentable, clear plates when guests were finished with them, help serve food when we would get backed up in the kitchen, make sure the customers were happy and had everything they needed, I would also work as a bar back, in which I washed glasses then put them in the right areas for the bartenders, and pour beers when needed.
Sales Associate
LUCKY BRAND JEANS
01.2016 - 08.2017
- At Lucky Brand Jeans, I worked with customers to find the best possible apparel for them
- I would engage with customers and make sure they had the best possible experience at the store
- In addition, I would fold clothes, manage the registers, and work the backroom when needed
- Lucky Brand had store goals associates had to meet, so I learned how to be smart, professional, and efficient when making a sale
- My goal was to always make sure my guests were happy at the end of their purchase.
Crew Member Embroidery
Printasaurs
01.2015 - 07.2016
- At Printasaurus, I learned how to embroider and heat press shirts, hats, uniforms, etc., as well as how to use different machinery and hang banners
- I worked with a team to complete all the jobs that were given that day, and I had to have good time management to ensure that all the orders could be shipped in time to the customers.
Education
Business Administration
DeVry in Some College
Business
Clovis Community College
Clovis, CAMonterey Peninsula College
Monterey, CAHigh School Diploma -
BUCHANAN HIGH SCHOOL
Clovis, CA06.2016
Skills
- Sales Experience
- Negotiation
- Customer service
- CRM
- Cold calling
- Product Demonstration
- Networking
- Restaurant Experience
Additional Information
- Authorized to work in the US for any employer
Timeline
Sales Associate
Covert Chrysler Dodge Jeep Ram
02.2021 - Current
Sales Associate
Mercedes-Benz
03.2020 - 01.2021
Porter
Lexus of Woodland Hills
06.2019 - 03.2020
Busser
MAD DUCK BREWERY AND RESTAURANT
10.2018 - 05.2019
Sales Associate
LUCKY BRAND JEANS
01.2016 - 08.2017
Crew Member Embroidery
Printasaurs
01.2015 - 07.2016
Business Administration
DeVry in Some College
Business
Clovis Community College
Monterey Peninsula College
High School Diploma -
BUCHANAN HIGH SCHOOL
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