ERIC HERNANDEZ
Washington,DC
Overview
8
8
years of professional experience
Work History
Assistant Manager
Sherwin Williams Georgetown
Washington DC
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Enhanced team productivity by streamlining operational processes.
- Oversaw daily operations to maintain store cleanliness and organization.
Lead Generation
Sherwin Williams 3rd St Commercial
Washington, USA
12.2022 - 06.2024
- Continually improved efficiency and acquired new skills for professional growth
- Streamlined the lead capture process, enhancing efficiency and customer engagement
- Contributed to boosting store sales and opening new accounts through proactive assistance
- Refined customer segmentation, increasing lead quality and conversion rate
- Pioneered a predictive analytics model to forecast sales trends and optimize marketing
- Enhanced client retention by personalizing follow-up processes
Produce department
Safeway
10.2021 - 02.2022
- Efficiently managed produce quality, boosting customer satisfaction and sales
- Boosted produce sales through meticulous quality control and inventory management
- Uphold high cleanliness standards, ensuring a pristine shopping environment
- Aided customers in locating products, enhancing shopping experience and satisfaction
- Balanced academic and work responsibilities, demonstrating strong time management
- Implemented efficient stocking methods to maintain fresh product availability
Intern
American Bankers Association
09.2019 - 05.2021
- During my junior and senior year of high school, I was an intern at American Bankers Association
- I worked with the facilities department
- In the facilities department I worked in the mail room
- I was in charged of taking packages and receiving the mail
- After I received them, I would sort it based on the employees name and department
- Then, I would take it to each department
- I would deliver the packages individually
- I also would ship out mail or packages whenever employees needed to ship a document or product out
- I was also the 7th floor receptionist
- As a receptionist, I would welcome in guest and help them
- I would answer the phone, take deliveries and answer emails
- I made sure the conference room were cleaned and set up how the meeting required
- During my senior year, I worked from home
- I worked in a different department and I would work in fixing our historical library on one drive
- I would research through our old historical library and I created a list that I had to do for a publisher to make a paper about it
Intern
Fannie Mae
09.2017 - 06.2019
- During my freshman and sophomore year of high school, I interned in Fannie Mae
- As an intern, I helped different departments
- I mostly helped the security department
- I helped the research analyst with researching
- In the IMC room, there was cameras that had the view of many different cities where Fannie Mae had properties
- Our goal was to make sure the area/surrounding of the properties were safe
- I also helped the badging office
- In the badging office is where the new hires would go and get their employee badge
- We would complete background checks, and limit the access for the employees IDs
- I also worked on parking decals
- The employees would apply to be able to apply for parking so I'll be approving the forms and giving them the decals
- During my sophomore year, I was moving from DC and Reston
- In Reston, I helped with organizing paperwork and making sure the employees had the right badge
- There was the contractor badge which was the yellow one and the employee badge which was the green
- The reason why I stopped was because the contract with my high school wasn't renewed
Education
High School Diploma -
Don Bosco Cristo Rey High School
Takoma Park, MD06.2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Conflict resolution
- Workload management
- Retail operations
- Team building
- Operations management
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Strategic planning
- Sales growth
- Orientation and training
- Project management abilities
- Schedule oversight
- Team collaboration
- Strategic thinking
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Employee supervision
- Coaching and mentoring
- Product and service sales
- Inventory management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Sherwin Williams Georgetown
09.2024 - Current
Lead Generation
Sherwin Williams 3rd St Commercial
12.2022 - 06.2024
Produce department
Safeway
10.2021 - 02.2022
Intern
American Bankers Association
09.2019 - 05.2021
Intern
Fannie Mae
09.2017 - 06.2019
High School Diploma -
Don Bosco Cristo Rey High School