Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Eric Hernandez Figueroa

West Valley City,UT

Summary

Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving, and unwavering reliability in dynamic settings.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Blue Beacon Truck Wash
01.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Completed cash and credit card transactions accurately using POS software.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Completed store opening and closing procedures and balanced tills.

Sales associate

Dillards
03.2022 - 02.2023
  • Drive sales through suggestive selling and sharing product knowledge.
  • Create great relationships with clients and follow up with them. Goal setting and forecasting. Consistently hit daily/monthly personal and company goals.
  • Developed marketing and sales skills through promoting promotions and product details to drive sales.
  • Maintained a pristine counter appearance to enhance overall customer experience.

Customer service

Target
10.2020 - 01.2022
  • Trained in the ability to communicate and interact with guests to build an inclusive guest experience. Being able to lend problems solving and decision making to positively impact the guest experience and resolve concerts in a timely manner.
  • Exceptional ability to greet and receive customers warmly and professionally.

Education

High School Diploma -

Hunter High School
West Valley City, UT
05-2019

Skills

  • Conflict resolution techniques
  • Continuous improvement
  • Positive attitude
  • Creative problem solving
  • Client service
  • Sales expertise
  • Cash handling

LANGUAGES

Spanish, English

Timeline

Sales associate

Dillards
03.2022 - 02.2023

Shift Supervisor

Blue Beacon Truck Wash
01.2022 - Current

Customer service

Target
10.2020 - 01.2022

High School Diploma -

Hunter High School

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