Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Hirsch

Spring,TX

Summary

Experienced collision center leader and consultant with strengths in business planning, financial analysis, and process improvement, focused on improving operations, reducing costs, and driving stronger customer satisfaction and profitability.

Overview

1
1
Certification
18
18
years of professional experience

Work History

Independent Collision Business Consultant

Self-employed
Houston, Texas
07.2025 - Current
  • Developed and presented business plans for clients to assist in the decision-making process.
  • Analyzed financial records, including income statements and balance sheets, to assess performance of businesses.
  • Analyzed client operations to identify process gaps and workflow issues.

Collision Center Manager

Tesla, Inc.
Houston, Texas
03.2020 - 04.2025
  • Analyzed past trends to identify improvement opportunities for collision center and implemented corrective actions.
  • Developed cost-saving plans that reduced equipment maintenance labor time and material usage.
  • Resolved customer complaints promptly with empathy and clear communication, enhancing customer satisfaction.
  • Monitored parts inventory levels for vehicle repairs. for vehicle repairs and reordered supplies as needed.

Collision Center Manager

Baker Nissan North
Houston, Texas
08.2015 - 04.2020
  • Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
  • Coordinated repair schedules and workflow to optimize shop efficiency and meet customer needs.
  • Fostered customer relationships to drive loyalty and secure referrals for future business.
  • Developed partnerships with local dealerships to generate referrals for extensive auto body services.

Collision Center Manager

Service King Collision
Houston, Texas
06.2008 - 08.2015
  • Implemented successful business strategies to increase revenue and target new markets.
  • Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Directed technicians on collision repair standards and procedures.

Education

High School Diploma -

L.C Bird H.S
Richmond, VA
06-1994

Skills

  • Financial analysis
  • KPI analysis
  • Operational efficiency
  • Operations assessment
  • Customer relationship management
  • Customer relations
  • Revenue growth
  • Training and mentoring

Certification

  • I-Car Platinum
  • Proficient in CCC One, Audatex, and Mitchell estimating systems
  • Proficient in Reynolds&Reynolds, ADP, and Power management software

Timeline

Independent Collision Business Consultant

Self-employed
07.2025 - Current

Collision Center Manager

Tesla, Inc.
03.2020 - 04.2025

Collision Center Manager

Baker Nissan North
08.2015 - 04.2020

Collision Center Manager

Service King Collision
06.2008 - 08.2015

High School Diploma -

L.C Bird H.S
Eric Hirsch