Experienced collision center leader and consultant with strengths in business planning, financial analysis, and process improvement, focused on improving operations, reducing costs, and driving stronger customer satisfaction and profitability.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Independent Collision Business Consultant
Self-employed
Houston, Texas
07.2025 - Current
Developed and presented business plans for clients to assist in the decision-making process.
Analyzed financial records, including income statements and balance sheets, to assess performance of businesses.
Analyzed client operations to identify process gaps and workflow issues.
Collision Center Manager
Tesla, Inc.
Houston, Texas
03.2020 - 04.2025
Analyzed past trends to identify improvement opportunities for collision center and implemented corrective actions.
Developed cost-saving plans that reduced equipment maintenance labor time and material usage.
Resolved customer complaints promptly with empathy and clear communication, enhancing customer satisfaction.
Monitored parts inventory levels for vehicle repairs. for vehicle repairs and reordered supplies as needed.
Collision Center Manager
Baker Nissan North
Houston, Texas
08.2015 - 04.2020
Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
Coordinated repair schedules and workflow to optimize shop efficiency and meet customer needs.
Fostered customer relationships to drive loyalty and secure referrals for future business.
Developed partnerships with local dealerships to generate referrals for extensive auto body services.
Collision Center Manager
Service King Collision
Houston, Texas
06.2008 - 08.2015
Implemented successful business strategies to increase revenue and target new markets.
Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Directed technicians on collision repair standards and procedures.
Education
High School Diploma -
L.C Bird H.S
Richmond, VA
06-1994
Skills
Financial analysis
KPI analysis
Operational efficiency
Operations assessment
Customer relationship management
Customer relations
Revenue growth
Training and mentoring
Certification
I-Car Platinum
Proficient in CCC One, Audatex, and Mitchell estimating systems
Proficient in Reynolds&Reynolds, ADP, and Power management software
General Manager Independent Living/Business Office Manager at The Harrison RegentGeneral Manager Independent Living/Business Office Manager at The Harrison Regent