Summary
Overview
Work History
Education
Skills
Timeline
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Eric Irby

Chicago

Summary

Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.

Overview

6
6
years of professional experience

Work History

Data Entry Specialist II

Carvana LLC
07.2022 - 07.2025
  • Processed and reviewed vehicle title and registration applications for accuracy and compliance with state and federal regulations.
  • Resolved escalated or complex title issues, including out-of-state transfers, lien discrepancies, branded titles, and duplicate requests.
  • Performed detailed lien verification and release procedures using systems such as Vitu, CVR, and state DMV databases.
  • Acted as a liaison between dealerships, customers, financial institutions, and DMV agencies to resolve title and registration delays or errors.
  • Trained and supported junior team members in proper titling procedures, documentation requirements, and customer service protocols.
  • Audited and corrected title packets prior to DMV submission to ensure compliance and reduce rejection rates.
  • Remote

Data Entry Specialist I

Carvana LLC
05.2021 - 07.2022
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Received and processed paperwork for titles, new license plates, and renewals.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.

Seasonal Tax Preparer

HR BLOCK
01.2021 - 04.2022
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Assessed client tax situations to determine best filing options.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Analyzed financial records to verify accuracy of tax returns.
  • Remote

Collections Associate

CarHop Auto Sales and Finance
08.2019 - 05.2021
  • Managed early, late-stage, and charged-off auto loan accounts, using tailored recovery strategies to maximize repayment and asset recovery.
  • Utilized Carma and Vitu to process payments, verify lienholder/title status, update customer data, and document collections activity.
  • Negotiated payment plans, deferments, and settlements with borrowers while maintaining FDCPA and TCPA compliance.
  • Conducted skip tracing on unresponsive or hard-to-locate borrowers to prevent charge-off or facilitate recovery.
  • Collaborated with repossession agents, title clerks, and legal to resolve complex accounts and initiate next steps.
  • Consistently exceeded KPIs, including recovery rate, call volume, and customer resolution metrics.

Education

Bachelor of Science - Business Administration

Southern Illinois University Edwardsville
Edwardsville, IL
05-2026

Associate of Arts - Liberal Arts

South Suburban College
South Holland, IL
05.2023

Skills

    -Auto Loan Collections, Vitu Title & Registration Systems, FDCPA / TCPA Compliance, Title Verification & Lien Resolution, Carma Collections Software, Conflict Resolution, Adaptability,

Timeline

Data Entry Specialist II

Carvana LLC
07.2022 - 07.2025

Data Entry Specialist I

Carvana LLC
05.2021 - 07.2022

Seasonal Tax Preparer

HR BLOCK
01.2021 - 04.2022

Collections Associate

CarHop Auto Sales and Finance
08.2019 - 05.2021

Bachelor of Science - Business Administration

Southern Illinois University Edwardsville

Associate of Arts - Liberal Arts

South Suburban College

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