Eric Isaiah Boateng
Summary
Dynamic Relationship Banker with proven expertise at Truist Bank, excelling in customer service and cross-selling financial products. Adept at problem-solving and risk management, I consistently enhance client satisfaction while maintaining confidentiality. Recognized for my analytical reasoning and adaptability, I effectively address complex banking issues, ensuring seamless operations and client trust.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Relationship Banker
Truist Bank
02.2025 - Current
- Assist customers with account servicing, financial services, and referrals.
- Authenticating Client with the photo ID for security Purpose
- Cross-selling products and services
- Opening, closing, maintaining accounts
- Providing Notary Public services
- Process customer transactions and requests accurately and efficiently
- Assist with the completion of the daily balancing
- Complete general maintenance on equipment such as coin machines, workstations, check scanners, and ATMs as required.
- Maintain customer confidence and protect bank operations by keeping information confidential.
- Addressing online and digital banking issues via phones or in person (hardware, software & network issues).
- Resolving common issues like password resets, printer problems and software malfunctions.
- Recording details for user enquiries.
Relationship Banker
Bank of America
03.2024 - 02.2025
- Assist customers with account servicing, financial services, and referrals.
- Cross-selling products and services
- Opening, closing, maintaining accounts
- Assist with the completion of the daily balancing operations including cash drawers, branch vault cash, and branch ATM.
- Complete general maintenance on equipment such as coin machines, workstations, check scanners, and ATMs as required.
- Addressing online and digital banking issues via phones or in person (hardware, software & network issues).
- Identifying & escalating advanced problems to higher-level support teams.
- Resolving common issues like password resets, printer problems and software malfunctions.
- Recording details for user enquiries.
Relationship Banker
Truist Bank
10.2022 - 03.2024
- Assist customers with account servicing, financial services, and referrals.
- Cross-selling products and services
- Opening, closing, maintaining accounts
- Providing Notary Public services
- Perform both Domestic and international wire Transfers.
- Process customer transactions and requests accurately and efficiently
- Provides account services to customers such as receiving deposits and loan payments, cashing checks, and completing withdrawals.
- Assist with the completion of the daily balancing operations including cash drawers, branch vault cash, and branch ATM.
- Maintain customer confidence and protect bank operations by keeping information confidential.
- Addressing online and digital banking issues via phones or in person (hardware, software & network issues).
- Resolving common issues like password resets, printer problems and software malfunctions.
- Recording details for user enquiries.
Night Audit
Candlewood Herndon (IHG)
11.2022 - 03.2023
- Manage the front desk during the overnight shift, including handling guest check-ins and check-outs.
- Answer phone calls and respond to online inquiries in a timely and professional manner.
- Assist with check-in and check-out processes, including handling payments and issuing keys.
- Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports.
- Monitor and maintain inventory of supplies and equipment.
Data Collection
Washington DC Superintendent Office of State Education
09.2022 - 10.2022
Manager (Management Team)
CVS
01.2022 - 09.2022
- Company Overview: Maryland
- Customer Service, Marketing and Sales
- Financial work bench, verifying of the register from the pharmacy to the teller Turning in deposit summary to verify the money that must be banked.
- Ensuring all employees follow all safety and loss prevention guidelines as outlines by the corporate office
- Training new employees and monitoring team performance.
- Making final verification for bank deposits Ensuring imprest verification is done
- Ensuring accountability of money with the pharmacy and teller are accurately calculated.
- Maryland
Teaching in school
Volunteer Missions
04.2009 - 01.2022
- Mentorship/Leadership in The UK, Ireland USA, Ghana and Australia
Education
Leadership Training -
01.2017
Entry Level Certificate - ESOL International
01.2016
Certificate of Christian Mentoring -
Hope Valley College
England01.2016
Diploma - Christian Discipleship
Kingdom Faith College
England01.2014
Certificate - Computer Studies
Putney Bridge College
London01.2010
Associate Degree - Accountancy
Institute of Management Studies
01.2008
Associate Degree - Bible Theology
01.2003
Skills
- Attention to details
- Problem Solving
- Analytics Reasoning
- Critical Thinking
- Risk Management
- Adaptability
- Communication Skill
- Great Customer service skill
- Collaboration Skills
- Networking
- Understanding Security Foundation
- Threat, Attacks Vulnerability Response
- Implementation of Security Solution
- Operation incident Response
- Government Risk and Compliance
- Excellent social skill
- Organized
- Time management
- Awareness of health and safety procedures at all times
Certification
- CompTIA security+, 2025
- Google Cybersecurity Professional Certificate (Including Python, Linux & SQL), 2025
- State of Maryland Notary Public Officer, 2025-2029
- State of Virginia Notary Public Officer, 2023-2027
Hobbies
Hobbies: I enjoy keeping fit by swimming, playing tennis and Soccer., For relaxation I enjoy listening to music, watching movies, playing console games with my family and friends., I also enjoy cooking and taking my dog for a long walk.
References
- Syed A. Ali, Truist Bank, Branch Manager - Reston, (703) 2697120 / (703) 476 5275
- Mr Axel Garay, CVS, General Manager, 301-299-3717 / +1 (240) 413-6524
Training
- Introduction to Cybersecurity, 2025
- Help Desk Support Boot Camp, 2025
- Splunk Boot Camp, 2025
- Banking Cybersecurity Course with Bank of America, 2024
- Understanding the threat landscape, This involves various types of cyber threats such as phishing, social engineering, malware, ransomware, and business email compromise (BEC), according to Bank of America and its Cyber Security Awareness Resource guide. Best practices and scenarios: Training emphasizes practical scenarios and best practices for safeguarding sensitive information and systems, including: Securely handling data and following company data privacy policies. Practicing safe browsing and email habits. Protecting physical workspaces and devices. Using strong, unique passwords and biometric security measures. Identifying and reporting suspicious activity. Understanding how to use and update security tools and applications like VPNs, MDM, and DLP.
- Company policies and procedure and Regulatory environment and compliance
- Banking Cybersecurity Course / Training (Truist Bank), 2023
Timeline
Relationship Banker
Truist Bank
02.2025 - Current
Relationship Banker
Bank of America
03.2024 - 02.2025
Night Audit
Candlewood Herndon (IHG)
11.2022 - 03.2023
Relationship Banker
Truist Bank
10.2022 - 03.2024
Data Collection
Washington DC Superintendent Office of State Education
09.2022 - 10.2022
Manager (Management Team)
CVS
01.2022 - 09.2022
Teaching in school
Volunteer Missions
04.2009 - 01.2022
Leadership Training -
Entry Level Certificate - ESOL International
Certificate of Christian Mentoring -
Hope Valley College
Diploma - Christian Discipleship
Kingdom Faith College
Certificate - Computer Studies
Putney Bridge College
Associate Degree - Accountancy
Institute of Management Studies
Associate Degree - Bible Theology
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