Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awards
Timeline
Generic
ROSALYNN NORMANDIA

ROSALYNN NORMANDIA

Chicago

Summary

  • Looking to find a position that allows you to use knowledge, experience, and skills.
  • Experienced in customer service and supervisory position for couple of years. Experienced in teaching, training and being an active listener to subordinates/associates and good at providing feedback for 10 years.
  • Experienced as a Branch Manager for a check cashing and title loan store for a couple of years, with experience in bad check collection, car title loan recovery. Built-up good client relationship and retention up to 65%. Collected the bad checks in the book and recovered all the car title loans over 30 days to 36 months passed due to 90%. Investigated the branch monetary loss from within and found the money and the culprit taking the cash and prosecuted.
  • Amazing in organization skill, attention to details, adaptable, and very flexible and willing to learn for growth.

Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.

Results-driven Relationship Banker known for exceptional productivity and efficiency in task completion. Specialize in customer relationship management, financial advising, and risk assessment to deliver optimal banking solutions. Excel in communication, problem-solving, and adaptability, ensuring seamless client interactions and satisfaction.

Hospitable professional offering personality, professionalism and communication skills to successfully engage new and existing customers. Adept at identifying and matching customers with products and services by conducting interviews and discussing financial needs.

Overview

12
12
years of professional experience

Work History

Relationship Banker I

OLD NATIONAL BANK
TINLEY PARK
05.2023 - Current
  • As a Relationship Banker, I handle clients behind the teller line from time to time helping with fast phased business transactions like deposits, withdrawals, and payments. Including balance inquiries, or any account maintenance that needs a quick solution like printing bank statements, check ordering, etc.
  • But mostly as a Banker my main responsibility is to develop and build long-term client relationships. Maintaining client financial profile, providing insights, advice, and personalized financial solutions that fit my client's needs.
  • As a Relationship Banker, I am responsible for retaining and strengthening existing client relationships through cross-selling, helping establish new banking client relationships, referring them to product partners like Mortgage, Investments, Small Business, Merchant Services, Private Banking, Treasury Management, Wealth Management, Commercial, etc. according to the clients' needs.
  • I help educate clients on digital solutions like online banking and mobile banking, provide account servicing and maintenance, effectively and efficiently resolving clients' issues, transactions, and processing.
  • As a Relationship Banker I handle developing and supporting clients' growth and new client relationships. I am knowledgeable in banking deposit products and lending products. But I always have room to learn more every day, for growth on my present and future career.
  • I work hard to reach my career goal and my target goal with deposit products, lending, and credit card.
  • Learning, and being best at what I do, is important to me. I am very curious, so be prepared for me to ask questions most times, just love to learn.
  • I am proactive, always expects things to get done. I always look ahead because I do not like the unknown, and I feel better knowing I am prepared for what is ahead.
  • I am the best at customer service; it is like embedded in me as my supervisor once told me. I am working on my growth because I love to see myself or feel that I am growing in my career and as a person every day.
  • And because of that, I joined the mentoring group that our company provides for us. I am a mentee, and I meet with my mentor virtually or in person once a month.
  • I love helping the community, and I pitch in my volunteer hours when I could. I am a member of our WOMEN LEAD Group, and I am also just starting to join the ACE Team as well.
  • I am taking part as a Mentee in ONB's Mentorship Program.
  • I just finished the Building Influence workshop on Oct. 28 and the Effective Communication workshop on Oct. 29 in Joliet with Stacey as our trainer or facilitator.

Tax Preparer

MP TAXES ONLINE
Chicago
12.2022 - 04.2023
  • Prepare income tax part-time at MP Taxes and Notary (Hybrid). Key responsibilities include making copies of documents and tax documents for the clients uploads and adding them to the client's file.
  • Prepare income tax for clients and electronic filling to IRS. Make outgoing calls to clients and receive incoming calls. Check for updates of client's tax refund status.

Team Associate

Walmart
Hodgkins
01.2021 - 11.2022
  • GM - Team Associate my primary job is Gold Star Mod Flex Tool specialist. Scanning the Features, action alley prices and putting up ROLLBACKS and/or CLEARANCE WAS Price Tags.
  • Execute item updates from the Mod Flex Tool and CVP or MARK DOWN the deleted items. Perform inventory. Price changes, Pinpoints, item updates, the deleted products for clearance.
  • Execute new modular using planogram. Stocking freight and zoning.

Field Project Coordinator

Walmart
NW Chicagoland
01.2019 - 01.2021
  • From customer service, moving on to a different part of the company, the store planning division (the real estate and NW Chicago SWAT/remodel team).
  • Working for the store planning division earned me experience in all distinct roles in the store, working with planogram (executing and setting the module) in all departments of the store.
  • Install cash registers and set it up. Building counters and gondolas. Read store Blueprints and Floor-plan.

Customer Service Specialist

Walmart
Hodgkins
07.2017 - 01.2019
  • Responsible for customer returns, exchanges, and refunds. Money services like utility billing payments, money gram, etc.
  • Problem solving with customer complaints. Responsible for returns. Answered phone and helped customers with changes.
  • Operated the cash drawer, confirmed payments, refunds, etc. Resolved payment and order disputes.

Customer Service Manager

Walmart
Lockport
11.2014 - 07.2017
  • Do REGULAR AUDITS on all cash registers in the store. Supervising the cashiers, the whole eighthour shift day or night.
  • Troubleshooting the registers when they malfunction. Managing time scheduling of cashiers break times and meal breaks.
  • Promptly addressed customer complaint. Awarded for excellent customer service, with the Cleanliness, Friendliness and Fast service score up to 97%. Cash registers audit.

Customer Service Manager

Walmart Neighborhood Market
Hoover
09.2014 - 11.2014
  • As a CSM handles managing the frontend of the store. Doing REGULAR AUDITS on all cash registers in the store.
  • Supervising the cashiers, the whole eight-hour shift day or night. Problem solving with customer complaints.
  • Troubleshooting the registers when they malfunction. Managing time scheduling of cashiers break times and meal breaks.
  • Opened and closed store, Audit cash registers.

Cashier

Walmart Neighborhood Market
Hoover
08.2013 - 11.2014
  • I started working for the company in August 2013 in Hoover, AL. I have worked in different departments, different stores, holding distinct positions and responsibilities for the past 9 years and 3 months.
  • I started as a Cashier for a year, was promoted to Customer Service Manager. Promptly addressed customer complaints.
  • Processed cash, check, or credit transactions with accuracy.

Education

Business Administration - Accounting and Human Resource Management

Southern New Hampshire University
01.2028

Skills

  • Cash Handling
  • Customer Satisfaction
  • Adaptability
  • Organization Skills
  • Attention to Details
  • Financial Reporting
  • Communication Skills
  • Data Analysis
  • Leadership
  • Bank Reconciliation
  • Balance Sheet
  • Accounting
  • Audit

Volunteer Experience

  • BIS Birmingham Islamic Society, 04/01/14, 11/30/14, Distribute personal essentials to the homeless and feed the homeless in the Greater Birmingham area.
  • Walmart, 03/01/14, Walk for a cause to help babies and children at Saint Jude Children's Hospital.
  • Prayer Center of Orland Park, 07/01/15, Packed sandwiches and essentials to distribute to the homeless in Chicago.
  • Old National Bank, 01/01/23, 12/31/24, Packed hygienic essentials for Community Mental Health Services in Chicago.
  • Old National Bank, 01/01/23, Community Night Out - Networking with the Community.
  • Old National Bank, 01/01/23, Tinley Park Brew and Vine Festival helped with selling raffle tickets to help fund education.

Awards

  • Sam Walton Excellence Award, Walmart, 02/01/15, Awarded for excellent customer service, with the Cleanliness, Friendliness and Fast service score up to 97%.
  • Nominated for Excellence Award, Old National Bank, 08/01/24, Nominated for the Excellence Award in our Market.

Timeline

Relationship Banker I

OLD NATIONAL BANK
05.2023 - Current

Tax Preparer

MP TAXES ONLINE
12.2022 - 04.2023

Team Associate

Walmart
01.2021 - 11.2022

Field Project Coordinator

Walmart
01.2019 - 01.2021

Customer Service Specialist

Walmart
07.2017 - 01.2019

Customer Service Manager

Walmart
11.2014 - 07.2017

Customer Service Manager

Walmart Neighborhood Market
09.2014 - 11.2014

Cashier

Walmart Neighborhood Market
08.2013 - 11.2014

Business Administration - Accounting and Human Resource Management

Southern New Hampshire University

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