Eric Jackson
Maricopa
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
8
8
years of professional experience
Work History
Case Manager
Johnson & Johnson, Janssen Pharmaceuticals
03.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Behavioral Therapist
Casa Grande Alliance
06.2024 - 09.2024
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
SMI Case Manager
Community Bridges Inc.
08.2023 - 08.2024
- Developed personalized care plans for improving patient outcomes.
- Coordinated with healthcare providers to ensure comprehensive patient support.
- Enhanced patient satisfaction by addressing concerns promptly and effectively.
- Improved communication between patients and medical teams for better care coordination.
Security Guard
Gila River Casino
05.2023 - 08.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Correctional Officer
The Geo Group
11.2022 - 05.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Deputy Sheriff Officer
Corecivic Inc.
06.2022 - 11.2022
- Maintained order during public events, ensuring a safe environment for all attendees.
- Participated in ongoing training programs to remain current on law enforcement best practices and tactics.
- Utilized conflict resolution skills to de-escalate tense situations before they escalated into violence or disorderly conduct incidents.
- Mentored junior officers as part of department''s professional development program, helping them hone their skills while also strengthening teamwork within the force.
Mail Carrier
United States Postal Service, USPS
01.2017 - 10.2021
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Education
Master of Science - Clinical Mental Health
Grand Canyon University
Phoenix, AZ06-2027
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ03-2024
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Conflict resolution
- Crisis intervention
- MS office
- Case needs assessment
- Interdisciplinary collaboration
- Medical records management
- Patient management
- Social work
Timeline
Behavioral Therapist
Casa Grande Alliance
06.2024 - 09.2024
Case Manager
Johnson & Johnson, Janssen Pharmaceuticals
03.2024 - Current
SMI Case Manager
Community Bridges Inc.
08.2023 - 08.2024
Security Guard
Gila River Casino
05.2023 - 08.2023
Correctional Officer
The Geo Group
11.2022 - 05.2023
Deputy Sheriff Officer
Corecivic Inc.
06.2022 - 11.2022
Mail Carrier
United States Postal Service, USPS
01.2017 - 10.2021
Master of Science - Clinical Mental Health
Grand Canyon University
Bachelor of Science - Criminal Justice
University of Phoenix
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