Eric Johnsonj
Oswego,IL
Summary
Dynamic leader with a proven track record at Young Building Solutions, enhancing operational efficiency and employee retention through effective team leadership and problem-solving. Excelled in operations management and customer service, achieving significant improvements in performance metrics and customer satisfaction. Skilled in fostering professional growth and maintaining high safety standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Young Building Solutions
12.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Residential House Manager
Lutheran Social Services Of IL
04.2005 - Current
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Administered emergency response protocols effectively during crisis situations within the residence hall community setting area.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Ordered all pharmacy supplies and kept check on inventory levels.
Warehouse Manager
Equity Industrial, Supply
02.2013 - 04.2017
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Education
High School Diploma -
Rezin Orr Academy
Chicago, IL06-1995
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Certification
- CPR/AED Certification
Timeline
Operations Manager
Young Building Solutions
12.2021 - Current
Warehouse Manager
Equity Industrial, Supply
02.2013 - 04.2017
Residential House Manager
Lutheran Social Services Of IL
04.2005 - Current
High School Diploma -
Rezin Orr Academy
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