ERIC JOHNSON
Colton
Summary
- Dedicated and reliable professional, highly motivated to leverage broad-based experience, with a tireless work ethic, to excel
- Recognized for dedication and ability to work under pressure in fast-paced environments
- Articulate and engaging with outstanding written and verbal communication skills, excellent relationship management talents, and a strong background in customer-facing roles
- Natural leader with proven success in motivating and directing staff to meet and exceed productivity goals.
- Tech savvy with proficiency in Windows, Microsoft Office, HTML, CSS, PHP, and MySQL; quick study with the ability to rapidly learn and master new concepts, skills, and responsibilities
- Experienced supporting warehouse environments, working independently and with a team to drive operational efficiency and effectiveness
- Eager to pursue opportunities for professional development and gain knowledge of new industries, including production, logistics, and customer service
Overview
19
19
years of professional experience
Work History
Dispatch Manager
Lavalle Transportation
Potsdam
03.2020 - 03.2025
- Responsible for planning, organizing, scheduling, and ensuring the timely delivery of freight while developing and growing supplier relations for the purpose of improving profitability
- Organizing effective distribution and monitoring deliveries to check that drivers distribute them on time
- Liaising with Suppliers and Customers
- Managing absences and taking care of performance
- Responsible for issuing EFS checks
- Responsible for paying Lumper Fees
- Responsible for paying for minor repairs thru our Nationwide accounts (TA, Love’s, Pilot, and Flying J)
- Minor Safety Responsibilities such as troubleshooting problems with Samsara, resolving Hours of Service issues, and enabling exemptions (giving additional drive time) for drivers
- Traveled to our MI & KY terminal to train the new-hires
- Created a Training Manual & Point of Contacts for the company
Dispatcher
Lavalle Transportation
Potsdam
03.2015 - 03.2020
- Monitoring shipments and updating customers with current delivery updates
- Track shipments to ensure timely delivery
- Maintain communication with customers, carriers, and other transportation personnel
- Communicate any delays or other potential issues to the customer
- Monitor driver hours of service and coordinate necessary breaks or rest periods
- Coordinate the pickup, delivery, and tracking of freight orders
Shipping Coordinator
Acco Brands
Ogdensburg
10.2013 - 03.2015
- Perform document preparation, control, and filing activities
- Receive, handle, and store products in the distribution center while adhering to company policies
- Inspect incoming products and alert management to damages
- Coordinate with carriers, facilitating timely and accurate shipments
- Promptly address and resolve shipping issues and customer inquiries
- Communicate delays to customers
- Developed and presented innovative ideas for improving distribution quality and efficiency
Shift Supervisor
Burger King
Massena
07.2010 - 07.2013
- Supported the management team in directing day-to-day operations, with a focus on delivering outstanding customer service and driving sales while adhering to corporate policies
- Identified opportunities for process improvements through data analysis
- Collaborated with team members to improve performance and implement training updates
- Developed strategies for improving operational efficiency and customer service levels
- Fostered a team-oriented environment to increase morale and productivity
- Maintained cleanliness and organization of the work area to uphold company standards
- Assigned tasks to team members based on their strengths and skill sets
- Allocated workflow, delegated tasks, and oversaw staff performance
- Prepared cash deposits
- Ensured adequate staffing for peak hours
Package Handler
UPS
Parsippany
11.2008 - 11.2009
- Excelled within a team-oriented environment with responsibility for scanning and moving packages to ensure prompt and damage-free delivery
- Communicated effectively with supervisors regarding any logistical issues
- Reported any incidents or accidents immediately to supervisors
- Resolved conveyor system issues by clearing jams and blockages
Receiver
Target
Edgewater
06.2006 - 06.2007
- Contributed to a productive warehouse environment by maintaining an orderly flow of products, vendors, and team members through the receiving area
- Verified incoming product for pricing and volume accuracy
- Issued credits, updated records, and maintained the receiving log
- Participated in breakdown of warehouse trucks for distribution to the sales floor
- Ensured adequate storage in the receiving area
- Cleaned and maintained the backroom and receiving dock
- Handled cardboard and garbage disposal
- Investigated inventory discrepancies to maintain record-keeping validity
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department
- Adhered strictly to safety regulations while operating machinery or handling hazardous materials
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues
Education
Associates -
DeVry University
06.2011
Skills
- Proficient with PCS
- Proficient with Mcleod
- Proficient with Samsara
- Microsoft Excel
- Google Docs
- Management
- Organization
- Problem Solving
- Critical Thinking
- Work Ethic
- Flexibility
Timeline
Dispatch Manager
Lavalle Transportation
03.2020 - 03.2025
Dispatcher
Lavalle Transportation
03.2015 - 03.2020
Shipping Coordinator
Acco Brands
10.2013 - 03.2015
Shift Supervisor
Burger King
07.2010 - 07.2013
Package Handler
UPS
11.2008 - 11.2009
Receiver
Target
06.2006 - 06.2007
Associates -
DeVry University
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