Eric Kandell
Conroe
Summary
Dynamic Service Manager at Morgan Stanley with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in collaborative team management and effective troubleshooting, I foster strong relationships and provide constructive feedback, driving continuous improvement and compliance in branch operations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Manager
Morgan Stanley
10.1999 - 03.2025
- Hired, trained and supervised team of service staff members to meet business goals.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Trained staff in operations procedures.
- Built trusting relationships with financial advisors and staff by offering personalized service.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Conducted regular audits of branch activities, ensuring compliance with regulatory requirements and company policies.
- Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.
- Collaborated and developed strong relationships with internal departments to resolve client issues for faster resolution.
Education
Bachelor of Arts - Art History
Hofstra University
Hempstead, NY06-1980
Skills
- Supportive demeanor
- Collaborative team management
- Proficient in task prioritization
- Effective troubleshooting
Certification
- SERIES 3,7,9,10 License
- Texas State Insurance License
- Texas State Notary
Timeline
Service Manager
Morgan Stanley
10.1999 - 03.2025
Bachelor of Arts - Art History
Hofstra University
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