Eric Knapp
Hilliard,OH
Summary
Dynamic Senior Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Senior Account Manager
VSP
06.2019 - 05.2023
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions of high-profile clients consisting of 10,000 or more lives and/or a million dollars in revenue.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Act as an expert advisor and primary VSP liaison on client service and marketing related projects and issues with clients, brokers and other industry partners.
- Develop and manage account plans to include strategic objectives, communication, growth, and retention strategies.
- Evaluate business problems and recommend solutions that may include introducing new technology or implementing new products.
- Market the value of VSP products and services to existing and prospective clients.
- Facilitated strategic meetings, both virtually and in person, with key stakeholders to understand customer needs and develop action plans.
Outbound CSR
VSP Columbus via Volt Management
12.2018 - 06.2019
- Perform outbound and inbound calls for 5 VSP One labs.
- Assign calls to employees based on daily needs of each lab.
- Provide status updates for any delays or errors to Doctors’ Offices.
- Maintain up-to-date product knowledge to provide the best product for each patient.
- Track daily metrics of employees to ensure 10 contacts per hour are made.
- Trained staff on operating procedures and company services.
Logistics Account Executive
Total Quality Logistics
04.2017 - 09.2018
- Customer acquisition, penetration and retention.
- Oversee freight logistics both domestically and internationally.
- Facilitate rate and contract negotiation.
- Specialization in multimodal transportation.
- Manage customers to ensure they receive the best service for the best price 24/7.
- Achieve weekly metrics of either $4,000 in revenue or 500 outbound calls to new clients and 8 hours of phone time.
Infantry Assaultman
United States Marine Corps
03.2015 - 03.2017
- Lead, train and developed a team of 3-4 Marines to proficiently carry out tasks.
- Instructed squad members on proper use of weapons and equipment.
- Developed and implemented strategies to maximize squad efficiency.
- Ensured tasks were transparent, supervised and accomplished
- Trained in use of tear gas, passive ordnance, and explosives.
Assistant Manager
L.A. Fitness
07.2014 - 02.2015
- Train and develop sales associates with daily training and product knowledge
- Perform cross training for other locations
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Entered sales numbers daily into Excel to measure success to exceed weekly goals of $1,000 in new revenue
Education
Bachelor of Music -
Capital University
Bexley, OhioTraining and Development Course - 40 Hours - undefined
United States Marine Corps
Leading Marines Course - 16 Hours - undefined
United States Marine Corps
Skills
- Sales Solutions
- Account Management
- Revenue Retention
- Strategic Account Planning
- Presentation Delivery
Timeline
Senior Account Manager
VSP
06.2019 - 05.2023
Outbound CSR
VSP Columbus via Volt Management
12.2018 - 06.2019
Logistics Account Executive
Total Quality Logistics
04.2017 - 09.2018
Infantry Assaultman
United States Marine Corps
03.2015 - 03.2017
Assistant Manager
L.A. Fitness
07.2014 - 02.2015
Bachelor of Music -
Capital University
Training and Development Course - 40 Hours - undefined
United States Marine Corps
Leading Marines Course - 16 Hours - undefined
United States Marine Corps
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