Eric Kott
CHANDLER,AZ
Summary
Customer-orientated General Manager with 3 years of experience focused on creating and maintaining budgets to provide and expand profitability. Dedicated to provide the best service to customers, and provide high quality product. Eager and ready for a greater challenge to conquer.
Overview
4
4
years of professional experience
Work History
General Manager
Yum! KFC
Chandler, AZ
08.2020 - Current
- Used various programs to create and maintain budgets to boost profitability.
- Evaluated employee performance to target improvements.
- Oversaw Customer Service with a direct focus on First Contact Resolution idealism, driving customer satisfaction up.
- Contacted Suppliers, Maintenance teams, and various Third Parties to fix all issues.
- Conducted interviews to determine potential hires' best place to reduce turnover.
- Oversaw all restaurant operations and followed guidelines to achieve high ratings on various inspections.
Shift Supervisor
Yum! KFC
Chandler, AZ
10.2018 - 08.2020
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to create the most efficient layout for success.
- Delegated employees to achieve the best flow for speed, quality, and service.
- Cross-trained employees and new hires to have consistent availability in positions in the chance of Call-outs.
Window Tint Installer
Secured Glass Solutions
Chandler, AZ
07.2019 - 11.2019
- Prepared surface by washing away debris, scrubbing glass and applying chemicals.
- Installed Security-Film for Schools all across the Phoenix area.
- Did quality inspections on tints 24hours later to ensure customer satisfaction.
- Cut safety glass according to specified patterns with extreme precision to best save cost of film.
Dishwasher
Yum! KFC
Chandler, AZ
08.2018 - 10.2018
- Washed and sterilized dishes and equipment for day-to-day used.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Education
No Degree -
Maricopa Community Colleges - Mesa Community College
Mesa, AZPrivate Pilots License - Aviation
Chandler Air Service
Chandler, AZHigh School Diploma -
Mesquite High School
Gilbert, AZ05.2019
Skills
- Administrative Management
- Consistent use of excel, word, and various other Programs
- Delegation
- Customer service Oversight
- Sales Oversight
- Maximizing Profitability
- Multi-tasking
- Quick Learner
- Problem Solver
- Hardworker
Timeline
General Manager
Yum! KFC
08.2020 - Current
Window Tint Installer
Secured Glass Solutions
07.2019 - 11.2019
Shift Supervisor
Yum! KFC
10.2018 - 08.2020
Dishwasher
Yum! KFC
08.2018 - 10.2018
No Degree -
Maricopa Community Colleges - Mesa Community College
Private Pilots License - Aviation
Chandler Air Service
High School Diploma -
Mesquite High School
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