Eric Kuras
Lancaster,NY
Summary
Operational Excellence & Team Development
Proactive Leader experienced in overseeing cross-department initiatives. Skilled in developing relationships with both customers and vendors that contribute to organization wide improvements.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service and Sales Manager
Hanes Supply Inc.
Buffalo, NY
01.2009 - Current
- Oversaw inside sales and customer service initiatives across seven branches to strengthen customer loyalty and satisfaction.
- Developed and implemented pricing strategies aimed at maximizing sales margins while preserving competitive pricing integrity.
- Coordinated sourcing and emergency fulfillment strategies for power generation during plant outages, enhancing reliability and efficiency.
- Conducted weekly 20-minute training sessions aimed at improving sales skills and maintaining consistency across teams.
- Led multiple ERP transitions to enhance operational efficiency and data accuracy across branches.
- Conducted detailed discussions with vendors and manufacturers to uncover product gaps and broaden available inventory.
- Analyzed customer data to create stratification segments, enabling targeted service enhancements and customized sales strategies.
- Executed negotiations for vendor rebate agreements aimed at optimizing margins and fostering collaborative supplier relationships.
Assistant Store Manager
Lowes Home Improvment
Orchard Park, NY
03.2002 - 01.2009
- Led daily store operations, ensuring adherence to company policies and procedures.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
Education
High School Diploma -
West Seneca East High School
West Seneca, NY06-1996
Skills
- Leadership abilities
- Procurement management
- Effective vendor engagement
- Effective sourcing techniques
- Teamwork across departments
- Execution of innovative programs
- Customer loyalty development
Certification
Affiliated Distributors Distribution Management Development Certification
Texas A&M July 2019
Timeline
Customer Service and Sales Manager
Hanes Supply Inc.
01.2009 - Current
Assistant Store Manager
Lowes Home Improvment
03.2002 - 01.2009
High School Diploma -
West Seneca East High School