Eric L Bures
North Port,Florida
Summary
Dynamic GSM/F&I Manager at Blue Compass RV with a proven track record in operational management and staff training. Expert in enhancing customer satisfaction and loyalty while implementing effective policies. Strong interpersonal skills and a creative problem solver, I excel in leading teams to achieve exceptional results in fast-paced environments.
Overview
31
31
years of professional experience
Work History
GSM/F&I Manager
Blue Compass RV
Sarasota , FL
11.2023 - 11.2025
- Led team in managing daily operations and strategic planning initiatives.
- Developed and implemented policies to enhance operational efficiency across teams.
- Facilitated training sessions to enhance staff skills and knowledge retention.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
General Manager
MPM Automotive
Port Charlotte, FL
01.2021 - 01.2023
- Oversee Day to Day Operations.
- Hiring and Firing of all employees.
- Proven efficient and effective time management skills.
- Manage staff scheduling within dealership.
- Establish a fantastic rapport with vendors, staff, owners, and colleagues.
- Collaborated with management team to train all staff members.
- Managed Financials and reports to the owners and accounting firm.
- Took care of all of the customer complaints.
- Managed the marketing team.
- Worked with the owner to purchase all vehicles.
Sales Manager/Sales
Wilkins RV
Victor, NY
01.2017 - 01.2021
- Proven efficient and effective time management skills.
- Manage staff scheduling within facility.
- Establish a fantastic rapport with clients, staff, superiors and colleagues.
- Collaborated with other leadership associates to train current Finance Manager.
- Effective in conducting after sale follow up.
Sales Manager/F&I Manager/Sales
Ballantyne RV & Marine
Webster, NY
01.2000 - 01.2017
- Provide exceptional service to clients in a team-based environment.
- Assist staff/coworkers while displaying an open, positive attitude.
- Ensure quality of goods and services offered.
- Assess customer needs and identified opportunities to expand and improve service offerings.
- Developed and implemented a new sales tracking system.
Regional Manager/Sales Associate
Gap Inc.
Rochester, NY
01.1998 - 01.2000
- Provide excellent customer service while maintaining a quality experience for consumers.
- Responsible for staff scheduling and annual evaluations.
- Effectively display local facility marketing campaigns to maximize promotional outcomes for company profit.
Sales Manager/Sales
Siding and Window Specialists
Rochester, NY
01.1995 - 01.1998
- Generate and qualify leads via phone and email.
- Assign associates to follow up those leads.
- Schedule sales appointments and activities/promotions.
- Product/services education to sales staff and new and existing customers.
Education
High School Diploma -
Grand Island Senior High
01.1992
Skills
- Exceptional client consideration/appreciation
- Excellent Oral and Written Communication Skills
- Ability to Multitask
- Self-Starter
- Team Player
- Strong Interpersonal Skills
- Creative Problem Solver
- Operational management
- Policy implementation
- Performance monitoring
- Staff training
- Team leadership
- Conflict resolution
- Financial reporting
- Schedule preparation
- Customer service
- Operations management
- Staff training and development
- Inventory management
- Sales management
- Policy and procedure development
- Performance evaluations
- Financial management
- Staff management
- Recruiting and interviewing
- Salesforce management
- Sales techniques
- Team collaboration
Volunteer Experience
- Assistant Coach, 2001-2005, WAA Boys Baseball ages 10-14
- Coach, 2006, Webster Recreation Boys Soccer
- Rochester 5k run for Autism, 2017
- Volunteer, 2000-2016, Various local Rochester area food shelters/missions, (Holidays)
Timeline
GSM/F&I Manager
Blue Compass RV
11.2023 - 11.2025
General Manager
MPM Automotive
01.2021 - 01.2023
Sales Manager/Sales
Wilkins RV
01.2017 - 01.2021
Sales Manager/F&I Manager/Sales
Ballantyne RV & Marine
01.2000 - 01.2017
Regional Manager/Sales Associate
Gap Inc.
01.1998 - 01.2000
Sales Manager/Sales
Siding and Window Specialists
01.1995 - 01.1998
High School Diploma -
Grand Island Senior High