Eric Lincoln
Villa Rica,GA
Summary
A highly motivated and results-driven professional store manager offering several years of extensive experience in retail operations, sales and service team. Ability to lead and coordinate innovations as well as a proven track record to increase sales through upselling techniques. Recruits, trains, develops and manages team of store associates and assistant managers with implementing processes that drive profitability. Providing exceptional service that ensures customer retention and positive feedback with loyalty programs and surveys. Also, leading with operational efficiency and compliance auditing that contributes to the overall success of every business.
Overview
26
26
years of professional experience
1994
1994
years of post-secondary education
Work History
Store Manager
CVS Pharmacy Health
Mableton, Georgia
03.2013 - Current
- Lead a team of associates to enhance customer service standards, resulting in improved satisfaction and repeat business.
- Implemented inventory management practices that reduced stock discrepancies and optimized product availability on the sales floor.
- Developed and executed staff training programs to ensure compliance with health and safety regulations, resulting in a safer work environment.
- Analyzed sales data to identify trends and adjust merchandising strategies, contributing to increased sales performance during peak seasons.
- Conducted regular audits of store operations to ensure compliance with corporate policies, resulting in consistent adherence to standards.
- Streamlined operational processes by introducing scheduling software, which improved workforce management and reduced labor costs.
- Fostered a collaborative team environment by mentoring staff and promoting professional development, enhancing overall team efficiency and morale.
- Enhanced community engagement initiatives through local health events, strengthening brand presence and customer loyalty in the community.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales and reconciled cash flow.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created weekly work schedules for store associates to provide proper floor coverage with fiscal guidelines
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards with monitored staff compliance.
- Perform semi-annual employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Assistant Manager
Sams club
Douglasville, Georgia
07.2005 - 03.2012
- Collaborated with cross-functional teams to streamline operational processes, enhancing overall efficiency and team productivity.
- Led team initiatives to optimize inventory management, resulting in improved stock accuracy and reduced discrepancies.
- Analyzed sales data to identify trends, informing strategic decisions and driving targeted promotional efforts.
- Implemented customer service strategies that elevated member satisfaction, contributing to increased loyalty and repeat business.
- Coordinated with vendors to ensure timely product delivery, maintaining optimal stock levels and supporting operational continuity.
- Assisted in budget planning and resource allocation, enabling effective financial management and cost control.
- Monitored daily operations, addressing issues proactively to maintain a high standard of service and operational excellence.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed training programs for new hires, fostering a knowledgeable workforce and improving employee retention rates.
Customer Service Representative
Sp richards
Mira Loma, California
01.2000 - 06.2005
- Delivered exceptional customer support by resolving inquiries and issues, enhancing overall customer satisfaction and loyalty.
- Managed customer accounts efficiently, ensuring accurate information and prompt responses to inquiries and requests.
- Collaborated with team members to streamline processes, resulting in improved response times and higher efficiency in service delivery.
- Developed and maintained product knowledge to assist customers effectively, leading to informed purchasing decisions and increased sales.
- Implemented customer service best practices, contributing to a more streamlined workflow and better team performance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Crenshaw High School
Los Angeles, CASkills
- Leadership
- Sales and marketing knowledge
- Team building and development
- Customer - focused
- Operational efficiency
- Time management
- People management
- Critical and analytical thinking
- Adaptability
- Communication skills
- Problem-solving
- Scheduling software
- Workforce management
- Financial acumen
- Data analysis
Timeline
Store Manager
CVS Pharmacy Health
03.2013 - Current
Assistant Manager
Sams club
07.2005 - 03.2012
Customer Service Representative
Sp richards
01.2000 - 06.2005
Crenshaw High School